topic Phone is not activated in Get Support

Phone is not activated

khisalkhan — Wed, 05 Jan 2022 12:37:08 GMT

Hi,

I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx

Thank you

EDIT: Personal info removed by NDesai

Re: Phone is not activated

geopublic — Wed, 29 May 2019 16:43:45 GMT

@khisalkhan wrote:
Hi,

I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxxxx, phone number 403 xxxxxxxxx

Thank you

@khisalkhan Remove you private info this is a public forum. Best to contact Public Mobile directly. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Phone is not activated

Anonymous — Wed, 29 May 2019 16:59:10 GMT

@khisalkhan wrote:
Hi,

I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is xxxxxxxxxx, phone number xxxxxx

Thank you

Not sure yet if we have a new problem trend but did you try clicking the Reactivate button in the upper right?

Edit. oops.

Re: Phone is not activated

hairbag1 — Wed, 29 May 2019 16:54:28 GMT

hey @khisalkhan ...you should remove your contact info as this is a public forum...anyone can see your number.

Note the 3 dots on right hand upper side of dialoge box...click and you can edit out that info. Good luck.

Re: Phone is not activated

Lieux — Wed, 29 May 2019 17:56:10 GMT

@khisalkhan wrote:
Hi,

I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx

Thank you

EDIT: Personal info removed by NDesai

You could try the lost phone trick.

To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.