topic Re: WHEN ARE THE COMMUNITY POINTS ADDED in Get Support

WHEN ARE THE COMMUNITY POINTS ADDED

bnaugler24 — Wed, 05 Jan 2022 12:37:03 GMT

Hello:

when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are the same for the community and selfserve...let me know, talk to yas.

Sincerely,

Benjamin

Re: WHEN ARE THE COMMUNITY POINTS ADDED

ooakosiryan — Wed, 29 May 2019 16:38:52 GMT

@bnaugler24 wrote:
Hello:
when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are the same for the community and selfserve...let me know, talk to yas.

Sincerely,
Benjamin

I believe the community rewards are added to your account on the 7th of each month 🙂

EDIT: Sorry, I was just basing this on what I could remember of the last few months, but I think @stonechucker provided a better answer below with the range of the 4th to the 8th.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

stonechucker — Wed, 29 May 2019 16:31:50 GMT

Community rewards are generally added each calendar month, between the 4th and 8th of the month.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

popping — Wed, 29 May 2019 16:31:57 GMT

@bnaugler24 wrote:
Hello:
when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are the same for the community and selfserve...let me know, talk to yas.

Sincerely,
Benjamin

Community reward will be posted to your account around the 6th of each month for the previous month community reward if you are qualified.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

Anonymous — Wed, 29 May 2019 16:35:33 GMT

@bnaugler24

Also be aware that the community reward is reset each month. You don't just keep getting it. You have to keep up activity each month to keep getting it.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

Triguy — Wed, 29 May 2019 16:54:25 GMT

Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

stonechucker — Wed, 29 May 2019 16:56:07 GMT

@bnaugler24, I see you've contributed with 14 posts in the community since you joined in January of this year. You can look back through your payment history (select the longer period of time) to see when rewards have been credited.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

MandyJ — Wed, 29 May 2019 16:59:52 GMT

@stonechucker wrote:
@bnaugler24, I see you've contributed with 14 posts in the community since you joined in January of this year. You can look back through your payment history (select the longer period of time) to see when rewards have been credited.

This might not show anything, however, as I don't think @bnaugler24 has received any community rewards yet, based on their badges.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

Pizzaeh — Wed, 29 May 2019 17:07:01 GMT

@bnaugler24 click the link below for a detailed explanation of the rewards. Look for the 'Community Rewards' section to understand how it works. Lots of good information in the knowledge base as well, regarding just about everything Public Mobile related, which you can search for.

General Reward Rules - The Community Reward

Re: WHEN ARE THE COMMUNITY POINTS ADDED

bnaugler24 — Sat, 22 Jun 2019 20:03:49 GMT

Hi There.

It is now the 22nd of this month and I have not recieved the insertion of the reward as you mentioned would probably procure by now. Please let me know if my user id's are associated with your rewards system or alternatively could you please associate them and next time it is possible for me to contribute maybe I could be rewarded?

Re: WHEN ARE THE COMMUNITY POINTS ADDED

MandyJ — Sat, 22 Jun 2019 20:10:50 GMT

@bnaugler24 wrote:
Hi There.
It is now the 22nd of this month and I have not recieved the insertion of the reward as you mentioned would probably procure by now. Please let me know if my user id's are associated with your rewards system or alternatively could you please associate them and next time it is possible for me to contribute maybe I could be rewarded?

It doesn't look like you've earned any rewards yet from the community. You need to be in the top 50% of community members for the month to be awarded a credit (which should show up in the first week of the following month if you qualify), and since you haven't gotten any community reward badges on your profile, I don't think you have yet qualified.

Just keep trying to be helpful in the community and you should be able to receive your award. Remember - the rewards are reset every month and do not count posts you made in previous months. You must be helpful in each month that you want a reward.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

ShawnC13 — Sat, 22 Jun 2019 20:16:23 GMT

@bnaugler24 wrote:
Hi There.
It is now the 22nd of this month and I have not recieved the insertion of the reward as you mentioned would probably procure by now. Please let me know if my user id's are associated with your rewards system or alternatively could you please associate them and next time it is possible for me to contribute maybe I could be rewarded?

@bnaugler24 I don't think the 15 posts and 2 bravos you have received in 6 months here would have been enough in any month to receive a reward. Keep visiting the forum and contributing and the rewards will follow!!

Re: WHEN ARE THE COMMUNITY POINTS ADDED

RossN — Sat, 22 Jun 2019 20:19:40 GMT

@bnaugler24 I have to agree with above I dont think you will get any community rewards for that amount of particapation

Re: WHEN ARE THE COMMUNITY POINTS ADDED

SD08 — Sun, 23 Jun 2019 21:30:54 GMT

@bnaugler24 wrote:
Hi There.
It is now the 22nd of this month and I have not recieved the insertion of the reward as you mentioned would probably procure by now. Please let me know if my user id's are associated with your rewards system or alternatively could you please associate them and next time it is possible for me to contribute maybe I could be rewarded?

@bnaugler24

The rewards are totalled for each calendar month and usually credited about a week into the following month, with an official announcement following soon after. Around the same time, a participation badge would be added to your profile indicating the level you earned. These determine the appropriate amount that should be added to your rewards page in your self-serve. Note that only badges with a date attached are the ones you actually earned, as sometimes there are badges that appear in member profiles without dates. Recent badges have been labelled with the associated month, but that was not always the case. You will see in member profiles some badges with no month label, just a date, but in most cases you can assume those badges were credited for the month prior to the date on the badge.

Note: In order for community rewards to be properly credited, your e-mail address used on your community account must match the e-mail in your PM self-serve account.

Looking through your post history, your highest activity was 12 posts and 2 bravos for the month of May. While that wasn't enough for rewards this time, it looks like that was also not far off, since there are members who did a bit more and got into the 50% level for May. Keep in mind, the participation required to earn rewards will vary from month to month depending on how busy the community was, so what is sufficient in one month may not be enough in the next, or vice versa. The best way forward is to be helpful wherever you can, but avoid repeating info that is already given in a topic, and also contribute with your opinion in discussions. Remember to bravo fellow members when you see good posts and do mark the solution if you post a topic and an answer solves your issue. Keep learning from other members, thereby improving your own ability to help.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

dusttymann — Mon, 24 Jun 2019 03:58:41 GMT

inbetween the 1st -6th of the month

Re: WHEN ARE THE COMMUNITY POINTS ADDED

cavemantoronto — Mon, 24 Jun 2019 09:24:20 GMT

@dusttymann wrote:
inbetween the 1st -6th of the month

Community rewards don't come between 1st and 6th. When have you seen the rewards on the 1st?

Re: WHEN ARE THE COMMUNITY POINTS ADDED

stonechucker — Tue, 25 Jun 2019 11:54:11 GMT

@cavemantoronto wrote:
@dusttymann wrote:
inbetween the 1st -6th of the month
Community rewards don't come between 1st and 6th. When have you seen the rewards on the 1st?

That poster has 2 posts, and a community sign-up date for the middle of this current month. They haven't unless they've been a silent lurker in the community.

Re: WHEN ARE THE COMMUNITY POINTS ADDED

jclaydon2018 — Tue, 25 Jun 2019 14:29:04 GMT

It can be a little confusing.

When i first signed up, i was quite active in the forums and recieved badges/notifications that i had earned a community reward, but I never recieved it, even after waiting 2 full months.

after discussing it with the moderatos several times, I just pretty much gave up and chalked it up to misreading the rules or something.

now i just don't bother.. Saves time on confusion 😛

Re: WHEN ARE THE COMMUNITY POINTS ADDED

MandyJ — Tue, 25 Jun 2019 15:48:32 GMT

@jclaydon2018 wrote:
It can be a little confusing.

When i first signed up, i was quite active in the forums and recieved badges/notifications that i had earned a community reward, but I never recieved it, even after waiting 2 full months.

after discussing it with the moderatos several times, I just pretty much gave up and chalked it up to misreading the rules or something.

now i just don't bother.. Saves time on confusion 😛

No idea why the moderators couldn't get things sorted for you. And I'm sure it's already been checked since you discussed with them several times, but all I could think is perhaps your emails for your self-serve and community logins don't match?

Re: WHEN ARE THE COMMUNITY POINTS ADDED

stonechucker — Tue, 25 Jun 2019 16:22:42 GMT

@jclaydon2018. looking quickly at your community stats, since your community registration in July or August of last year, you have 31 posts, and a couple of bravos.

To get rewards, you must participate regularly in the community.