topic Re: changing plans in Get Support

changing plans

mandogrl67 — Wed, 05 Jan 2022 12:37:01 GMT

Hi;

I just changed my plan as my renewal date is almost up. I am going on a trip tomorrow and was hoping this would happen immediately so I could have data available.

Is there anyway you can help with this.

Jill

Re: changing plans

Dunkman — Thu, 17 Oct 2019 23:14:05 GMT

@mandogrl67

You can change your plans either in two ways:

1. Immediately

2. At next renewal date

did you choose next renewal date? If so, you could change to immediately change.

Re: changing plans

mandogrl67 — Thu, 17 Oct 2019 23:17:56 GMT

On my screen there were two options, at next renewal date or top up now.

I clicked top up now.

Not sure if that worked.

Re: changing plans

cellphoneuser1 — Thu, 17 Oct 2019 23:20:29 GMT

@mandogrl67 wrote:
Hi;
I just changed my plan as my renewal date is almost up. I am going on a trip tomorrow and was hoping this would happen immediately so I could have data available.
Is there anyway you can help with this.
Jill

Is this a trip inside Canada or to U.S.? Did your plan not already have data?

You can make immediate plan change but there won't be refund for the past plan.

If you are going to U.S., you need a roaming add-on.

Re: changing plans

Dunkman — Thu, 17 Oct 2019 23:20:34 GMT

@mandogrl67

If you top up now, that loaded funds into your account. Did not change plans yet.

Try again to change plans immediately.

Re: changing plans

Triguy — Thu, 17 Oct 2019 23:22:40 GMT

When you log into your account on the top left it should when the next renewal date. If you changed plan immediately then the renewal should have also updated.

Re: changing plans

mandogrl67 — Thu, 17 Oct 2019 23:23:34 GMT

Where is the change plan immediately tab?

Not going to US and yes already had a data plan, just wanted to change it to get the better data plan.

I had 3 plus 3 for 3 months, which was 6 gb over three months but wanted to change it to the 4 gb plus the 500 mb to get 5 gigs of data per month, much better plan.

I wanted to change immediately so I can use data on my trip tomorrow.

Re: changing plans

mandogrl67 — Thu, 17 Oct 2019 23:26:14 GMT

I found it, it says change plan immediately, it did not say that before.

If I change it immediately will my 40.00 be gone or will it be applied to my account?

Re: changing plans

Triguy — Thu, 17 Oct 2019 23:28:09 GMT

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.

Re: changing plans

hairbag1 — Thu, 17 Oct 2019 23:30:29 GMT

If you click Change at Renewal...you won't be billed until then. If you click change now...you''re credit card will be billed right away.

Re: changing plans

mandogrl67 — Thu, 17 Oct 2019 23:29:16 GMT

Thanks for your help guys. Got it figured out.

Plan changed.

Jill

Re: changing plans

Dunkman — Thu, 17 Oct 2019 23:30:42 GMT

@mandogrl67

@mandogrl67 wrote:
Hi
I found it, it says change plan immediately, it did not say that before.
If I change it immediately will my 40.00 be gone or will it be applied to my account?

The $40 in your available funds will pay for the new plan immediately. Should change plan immediately.

Re: changing plans

cellphoneuser1 — Fri, 18 Oct 2019 00:25:48 GMT

@mandogrl67 wrote:
Hi
I found it, it says change plan immediately, it did not say that before.
If I change it immediately will my 40.00 be gone or will it be applied to my account?

Remember no refund on the abandoned plan and the new plan starts now if you proceed