topic Re: password reset in Get Support

password reset

Kalale — Wed, 05 Jan 2022 12:36:51 GMT

I need to get my password reset by an admin. please help

Re: password reset

sunflowershine — Thu, 17 Oct 2019 17:40:27 GMT

@Kalale When you are on the "My Account" page, you can click on "Forgot your password". An email will be sent to your Email account (sometimes it goes to the Spam).

Re: password reset

Kalale — Thu, 17 Oct 2019 17:41:40 GMT

I have done that but it asks for an admin to reset it

Re: password reset

popping — Thu, 17 Oct 2019 17:42:36 GMT

@Kalale wrote:
I need to get my password reset by an admin. please help

~~Have you try the "forgot your password? link on the login page?~~

You can create a moderator support ticket using the ? button at the right side bottom corner of this page.
Moderator wait time is up to 2 days.

Re: password reset

Kalale — Thu, 17 Oct 2019 17:43:56 GMT

Yep, I've tried the forgot password. It says "ForgotPassword/OldPasswordNotValidContactAdmin"

So...... here i am

Re: password reset

sunflowershine — Thu, 17 Oct 2019 17:46:51 GMT

@Kalale It means you have to contact the moderators. As @popping mentioned, you can send a ticket to get a password reset by them.

Re: password reset

PAULRANG18 — Thu, 17 Oct 2019 19:28:54 GMT

Passwords can be reset in the my account page by clicking on the RESET PASSWORD TAB at the top of the page. Then follow instructions.

Re: password reset

geopublic — Thu, 17 Oct 2019 19:33:59 GMT

@Kalale