topic Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c in Get Support

Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call

EstherB — Wed, 05 Jan 2022 12:36:31 GMT

my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

computergeek541 — Tue, 28 May 2019 17:29:49 GMT

@EstherB wrote:
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

If it is saying "long distance charges may apply", you can either ignore the message or dial the 1 before it so that you don't need to listen to the recording. Itl's possible that the number is long distance, but that long distance to that destination is included in your plan. Does the call go through?

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

sunflowershine — Tue, 28 May 2019 17:31:45 GMT

@EstherB Normally "Long distance charges may applied" when you dial out of province call. I have that all the times, the call will go through.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

duffer900 — Tue, 28 May 2019 17:34:25 GMT

@EstherB wrote:
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

We get this all the time, calling a number that is LD typically. Even in the same province. Just ignore it, and you won't be charged.

If the call doesn't go through, that's something else...But I think it will.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

geopublic — Tue, 28 May 2019 18:57:14 GMT

@EstherB wrote:
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

@EstherB You can ignore that warning since you have unlimited Canada wide calling. To avoid the warning see if you can setup your phone to dial +1 before every number in your contacts.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Tue, 28 May 2019 19:43:16 GMT

@EstherB this is a problem for the buzzer, not the subscriber.

Your front door system is programmed to either call 'local' calls only in 10-digit format or cannot call out of 'local dialling area'. Check with your landlord/condo corp.

It doesn't matter what plan you're on, but your phone number may be a long distance from your call box.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Tue, 28 May 2019 19:51:22 GMT

@EstherB, I see this is your first post here, so I'm assuming you're a new subscriber.

If you live in an apartment or condo complex, almost always the call box at the door(s) will be local area calling only. It sounds like to me, you have an out-of-town (still the same province) cellular number.

New systems do not need an actual phone number to call, they just need an 'old style' phone in the unit to accept the call.

If this is the case, you'll need to either gt a local number, or get a landline installed if the system isn't able to accommodate a non-live number.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

Daphne1 — Tue, 28 May 2019 22:13:58 GMT

As stonechucker say, check with your landlord/condo corp.

You may need a local number for the buzzer code to work,

With Public Mobile, it is free to change your number. You’re allowed once every 30 days.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

AE_Collector — Wed, 29 May 2019 05:33:22 GMT

@stonechucker wrote:

New systems do not need an actual phone number to call, they just need an 'old style' phone in the unit to accept the call.

To me you’ve said this in reverse. Older “Enterphone” systems had each phone line wired through them meaning that even without landline service as long as you had a phone in your unit connected properly to the building entry system you would get the call from the door. All newer systems simply dial the number using a post line. This type of system is much easier and less expensive to install, gets around all the hassles of having different landline providers having to wire their pots line through the Enterphone and finally, these systems allow your cell phone to be called rather than needing a landline type phone in your unit. Terry

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

GinYVR — Wed, 29 May 2019 06:06:56 GMT

For me, it seems adding +1 as a prefix works for my application.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Wed, 29 May 2019 11:42:30 GMT

@GinYVR wrote:
For me, it seems adding +1 as a prefix works for my application.

@GinYVR, yes when you dial OUT on your Public Mobile phone, this is the case. However, in the case of @EstherB's issue, the call is coming into her phone, as it's the buzzer box at the gate/front door of her complex. So adding +1 does absolutely nothing to resolve this issue.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Wed, 29 May 2019 11:46:12 GMT

@AE_Collector wrote:
@stonechucker wrote:

New systems do not need an actual phone number to call, they just need an 'old style' phone in the unit to accept the call.
To me you’ve said this in reverse. Older “Enterphone” systems had each phone line wired through them meaning that even without landline service as long as you had a phone in your unit connected properly to the building entry system you would get the call from the door. All newer systems simply dial the number using a post line. This type of system is much easier and less expensive to install, gets around all the hassles of having different landline providers having to wire their pots line through the Enterphone and finally, these systems allow your cell phone to be called rather than needing a landline type phone in your unit. Terry

@AE_Collector, I must disagree with you. The older technology was wired to each unit/apt/etc using the internal telephone wiring systems. Newer VoIP setups now allow for 'no landline' services similar to dry-loop DSL setups to day. Newer construction includes now include fibre to the node and/or legacy cabling, making buzzer box connections easier.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

AE_Collector — Wed, 29 May 2019 14:51:22 GMT

Okay we agree for the most part, maybe there are really three generations rather than just two. I installed first generation systems for BC Tel in Greater Vancouver area. Try this...

First Generation:

-Equipment in phone room that each landline circuit is wired in and back out of.

-Typically incumbent telephone company pots lines.

-Dialling code for unit 310 operates relays & ring voltage to the port cross connected to unit 310’s wiring in the main phone room.

-If unit 310 has no landline service but has a landline phone connected to the out port programmed as unit 310, phone will still ring and allow conversation and door control.

-System will interrupt phone calls in progress to alert tenant to person at door and allow that to be dealt with while holding the original phone call.

Second Generation:

-Equipment in phone room has no connections to landline circuits for each unit.

-System is programmed by management to call whatever number the remnant wants, could be their landline by any provider or their cell phone.

-Call to tenant is made over a conventional landline phone line connected to the system.

-If tenant has a landline with no call waiting feature the person at the door will hear busy signal.

-If tenant isn’t home person at door will get Ring No Answer or answering machine etc.

Third Generation?:

-I have no info, possibly VoIP connected to system to eliminate need for a hardwired landline like Second Generation System?

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Wed, 29 May 2019 15:03:48 GMT

Okay, possibly I miss understood what you were saying, and you've cleared it up for me I think with your description. Maybe there is or isn't a third generation. I'm not a phone line installer, so I'm not up on all the tech, but I do live in an apartment where a 'buzzer box' is used.

I know for sure in my case, the property management company has call service provided or the call box, that will only dial local numbers, as they do not wish to call long distance, so whether it be a landline, cellular, as far as I know, there is no option (in my building) to have an analog phone hooked up directly to the box. In other buildings, I know it is available.

In any case, and this one, in particular, the LD charges may apply issue is with the inbound call and not the subscriber's calling plan.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

AE_Collector — Sun, 16 Jun 2019 17:22:26 GMT

Okay that makes sense. You are describing what I have called a Second Generation System. It makes sense that there would be no provision for the system to call long distance as in the past this would never have been a legitimate scenario with the system calling a landline in unit 310.

There could be more modern Second Generation systems with data connection for VoIP rather than POTS (Plain Old Telephone Service) line and ability to send text etc. I have no idea if this exists yet or not.

Terry

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

AE_Collector — Wed, 29 May 2019 16:48:36 GMT

@EstherB wrote:
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

I quoted the original post here. EstherB hasn’t been back with any more info and to me the actual problem is very unclear. I think we have covered most of the possibilities in our discussion and now need some additional info from the OP.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Thu, 30 May 2019 01:20:18 GMT

I’m sure it’s a call going to the subscriber, and it’s giving the message because the buzzer box is calling a non-local number. Again, it doesn’t matter what plan @EstherB is on, but it would be great to find out if this is indeed the answer.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

AE_Collector — Thu, 30 May 2019 14:27:34 GMT

I think that is the best guess and the most likely scenario. If @EstherB wants to be called by the building entrance system the Public Mobile cell # will have to be changed to a local number, IE not long distance from typical landlines.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

stonechucker — Thu, 30 May 2019 17:15:48 GMT

@EstherB, can you let us know what City you're in, and what area code and prefix (the first 6 numbers) of your phone number are?

For example, my number would be 226-802. It's a Brantford ON number assignment.

Re: Buzzer code dial in from same Province but connect to voice warning said this is Long Distance c

EstherB — Mon, 03 Jun 2019 02:25:15 GMT

my code area and prefix is (778) 208 -xxxx, I am live in Burnaby