topic can't login in Get Support

can't login

dkim0712 — Wed, 05 Jan 2022 12:36:20 GMT

1. I can't login even after resetting password. Have tried many time. No success. Help please. 2. How can I send a message to a moderator when I can't login to my account?

Re: can't login

geopublic — Thu, 17 Oct 2019 02:40:37 GMT

@dkim0712

Re: can't login

Dunkman — Thu, 17 Oct 2019 02:41:44 GMT

@dkim0712

Try to check your spam/junk folder to make sure that the email didn't go there.

You can still contact moderator via your community forum account. Just click on the quesiton mark on the right lower corner of website to start ticketing process. Ask your question and start a request for moderator help.

Re: can't login

cellphoneuser1 — Thu, 17 Oct 2019 04:16:56 GMT

@dkim0712 wrote:
1. I can't login even after resetting password. Have tried many time. No success. Help please. 2. How can I send a message to a moderator when I can't login to my account?

If you think it's the right password, wait 1 hour since last trying. It locks you out if you made a mistake a few times and won't accept the correct one unless waiting.