topic Credit card issue in Get Support

Credit card issue

LacJack — Wed, 05 Jan 2022 12:36:03 GMT

I was suddenly unable to make voice calls with only data and text. After some digging. I found my account was suspended due to non payment. I'm on auto-pay. My credit card company says my card is in good standing.

How would anyone come to the conclusion that this was related to non payment? I was finally able to pay with another card. But this should not have happened in the first place.

Re: Credit card issue

TheOldVR — Mon, 27 May 2019 21:22:12 GMT

PM did have a bug with certian cards... perhaps others remember the details....

Re: Credit card issue

geopublic — Mon, 27 May 2019 21:27:57 GMT

@LacJack wrote:
I was suddenly unable to make voice calls with only data and text. After some digging. I found my account was suspended due to non payment. I'm on auto-pay. My credit card company says my card is in good standing.

How would anyone come to the conclusion that this was related to non payment? I was finally able to pay with another card. But this should not have happened in the first place.

@LacJackHow is it possible that your account is suspended but you can still use data and text. Did you have a data add-on in your account by any chance? Still doesn't explain how you were able to text with a suspended account unless you have an iphone or you were texting via a third party app over data or WiFi. You normally will get a text from PM reminding your plan is up for renewal. WIth all the AutoPay issues recently it's always a good idea to check your account via selfserve or 611 the next day to make sure all is well.

Re: Credit card issue

LacJack — Wed, 05 Jun 2019 13:53:50 GMT

I'm still unsure why I was able to text and have data but not voice.

Nevertheless, I contacted the Moderators and they have since fixed the issue.

They said the system is sensitive on security and for some unknown reason, decided to block my credit card. After some checks, it's been unblocked and I was able to re-register. Hope this doesn't happen again next payment time.

So if this happens to anyone else, make sure to check your account status.

Re: Credit card issue

CellGirl — Wed, 05 Jun 2019 14:59:58 GMT

@LacJack

Even though you shouldn't have to because you're on auto-pay, you'll have more peace of mind in future, if you make a manual credit card payment each month a few days in advance of your renewal date (while remaining on autopay as a backup)