topic Calling in Get Support

Calling

kildagwayaa669 — Wed, 05 Jan 2022 12:36:01 GMT

My Canada wide calling is not working. I tried everything suggested. turning off phone, taking out the sim card for a couple of minutes. nada.

Re: Calling

GR — Wed, 16 Oct 2019 20:23:11 GMT

@kildagwayaa669 what plan are you on? Can you log in to your self serve account and check if it's active

Re: Calling

kildagwayaa669 — Wed, 16 Oct 2019 20:24:27 GMT

i changed my plan to $25.00 monthly prepaid plan. Canada Wide calling is included in this plan.

Re: Calling

GinYVR — Wed, 16 Oct 2019 20:27:30 GMT

@kildagwayaa669Did you downgrade from a higher priced plan via auto renewal? If so, the only way to fix it is to contact the Moderators via the ? on the lower right hand corner. It is a known bug.

Re: Calling

Triguy — Wed, 16 Oct 2019 20:27:39 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment. If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

Re: Calling

kildagwayaa669 — Wed, 16 Oct 2019 20:28:41 GMT

thanks! 🙂