topic Re: How to cancel plan in Get Support

How to cancel plan

Ghazi — Wed, 05 Jan 2022 12:35:59 GMT

Re: How to cancel plan

geopublic — Mon, 27 May 2019 20:41:23 GMT

@Ghazi One of two ways:

Remove AutoPay and don't renew your account anymore
Remove AutoPay and port your number out of Public Mobile.

Re: How to cancel plan

v2131111 — Mon, 27 May 2019 20:49:57 GMT

This is a Prepaid Service. You pay you have service and when you don't pay you have no service and eventually your number is Automatically Cancelled. In Public Mobile Case it will be 90 days after your paid service has run out

Re: How to cancel plan

hairbag1 — Mon, 27 May 2019 21:08:18 GMT

Make sure to remove credit card info from account. When your plan expires, don't renew.

Remember that after 90 days in suspension, the account will die and the sim is totally finished. If you wanted service again, you'd need a new sim and open a new account with a new number.

Good luck wherever you land up.

Re: How to cancel plan

CatCanyon1 — Fri, 02 Aug 2019 20:33:53 GMT

Thanks for the information. Would you be willing to explain how to port the number out of PM?

Thanks

Re: How to cancel plan

wetcoaster — Fri, 02 Aug 2019 20:53:16 GMT

@CatCanyon1 wrote:
Thanks for the information. Would you be willing to explain how to port the number out of PM?
Thanks

@CatCanyon1

This thread is more than 2 months old??

As to your question:

1) Find a new provider that fits your needs

2) Go into your Public Mobile self serve account

2a) cancel Auto Pay

2b) remove your credit card information

2c) make a note of your account number

3) fill out new provider's porting form (you have to get that from them, porting is a "pull" transaction - the new provider needs to request the port, the old provider will release the number if all the provided information verifies the account.)

Once your the port to the new provider is complete, your Public Mobile account is closed and you will not be able to log into your account any longer.