topic Re: urgent need help in Get Support

urgent need help @Mary_M @Shazia_K

lailei — Tue, 04 Jan 2022 17:55:44 GMT

Can someone help me to check my account, I can not login my account! I need to charge money into my account. Otherwise I can not use my phone tomorrow!!!!

Thank you, Please! ASAP

@Mary_M @Shazia_K

Re: urgent need help

kav2001c — Sat, 02 Jul 2016 01:15:46 GMT

Flag one of the mods for this

@Mary_M @Shazia_K

Re: urgent need help

lailei — Sat, 02 Jul 2016 01:25:32 GMT

how?????

Re: urgent need help

NDesai — Sat, 02 Jul 2016 02:07:45 GMT

@lailei wrote:
how?????

They are informed and they will be in touch with you.

Re: urgent need help

lailei — Sat, 02 Jul 2016 02:08:53 GMT

thank you

Re: urgent need help

Mary_M — Sat, 02 Jul 2016 13:10:51 GMT

Hey @lailei

Sorry to hear that you can't access your self-serve account.

I have provided you with your credentials via private message, kindly view it.

Cheers!

Re: urgent need help

minnie_hong — Sun, 06 Nov 2016 22:04:57 GMT

Hi Shazia and Mary,

I just want to send you a quick note saying I really appreciate your help for my sim and account started working. Thank you for making a good experience for me during your promo work overload days. I really appreciate your help.

Yours,

Yin yin mon ( minnie)

urgent need help @Mary_M @Shazia_K

ssid — Mon, 02 Jul 2018 22:02:52 GMT

@Mary_M @Shazia_K can either one of you help me? I am locked out of my account and need to get back in.. My email has changed as I switched internet providers and so I need to get into my account to u pdate my info.

Re: urgent need help @Mary_M @Shazia_K

LEGO — Mon, 02 Jul 2018 22:05:35 GMT

@ssid

It would be quicker if you send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Account get Locked

Suj678 — Wed, 18 Jul 2018 21:53:17 GMT

Hi, My Account got locked. When trying Forgot password option, its asking me for Security Question? but there is no question infact, only the mandatory answer feild.

I need change my plan from Province wide to Canada wide plan immediately. Please help me ASAP.

Thanks.

Re: Account get Locked

srlawren — Wed, 18 Jul 2018 22:02:00 GMT

@Suj678 wrote:
Hi, My Account got locked. When trying Forgot password option, its asking me for Security Question? but there is no question infact, only the mandatory answer feild.
I need change my plan from Province wide to Canada wide plan immediately. Please help me ASAP.
Thanks.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages