topic Re: Sim card puk in Get Support

Sim card puk

Briault — Tue, 04 Jan 2022 09:48:13 GMT

Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge. I dont know it.. help

Re: Sim card puk

hairbag1 — Sun, 26 Dec 2021 16:12:18 GMT

@Briault wrote:
Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge. I dont know it.. help

The sim card PUK is something you need to get ahold of the CSA's to help with.

https://www.publicmobile.ca/en/on/get-help/articles/get-support

Re: Sim card puk

HALIMACS — Sun, 26 Dec 2021 16:28:29 GMT

@Briault

Click the little white bubble to the lower right, then type "need PUK" in search field.

Then, follow the precise instructions given by the chatbot which will be tailored to be messaging your device is giving you.

Re: Sim card puk

t_p — Sun, 26 Dec 2021 16:27:58 GMT

@Briault wrote:
Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge. I dont know it.. help

@Briault

Ask for CS assistance via this link:

Chatbot (tiia.ai)

Re: Sim card puk

Dunkman — Sun, 26 Dec 2021 16:28:35 GMT

@Briault

What exact message is showing on your Samsung phone? Different messages can mean different codes.

For example, from another old thread,

SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

Re: Sim card puk

hTideGnow — Sun, 26 Dec 2021 16:31:37 GMT

HI @Briault ,

was the exact error ""SIM network PIN blocked. Enter SIM network PUK." ?

It is a Samsung master code it was asking, you need to contact Samsung via live chat and they can provide.

Re: Sim card puk

Anonymous — Sun, 26 Dec 2021 17:16:55 GMT

@Briault

Where to find your PUK (publicmobile.ca)

Re: Sim card puk

Triguy — Sun, 26 Dec 2021 17:24:51 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's CSA can give you this type of code, which the device manufacturer cannot. Public Mobile's CSA can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.