topic Re: Can't Find SIM & Activation Online Form, how to go about that? in Get Support

Can't Find SIM & Activation Online Form, how to go about that?

3A — Wed, 05 Jan 2022 12:35:33 GMT

Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help

Re: Can't Find SIM & Activation Online Form, how to go about that?

geopublic — Wed, 16 Oct 2019 01:45:08 GMT

@3A

Re: Can't Find SIM & Activation Online Form, how to go about that?

computergeek541 — Wed, 16 Oct 2019 01:49:18 GMT

That text message contains outdated/incorrect information. There is no such form.

That message does means that you have requested a phone number to ported in, but that the request has failed.

I would double check the account information from your old carrier's account, specifically the account number.

Open the SIMOn automated chat by clicking this: https://publicmobile.ca.ada.support/chat/

Type in "open ticket", click on "contact us", and then on the "click me" button to submit a ticket.

Re: Can't Find SIM & Activation Online Form, how to go about that?

DL888 — Wed, 16 Oct 2019 12:14:19 GMT

https://activate.publicmobile.ca/

Re: Can't Find SIM & Activation Online Form, how to go about that?

computergeek541 — Wed, 16 Oct 2019 19:50:51 GMT

@DL888 wrote:
https://activate.publicmobile.ca/

This isn't your fault, but the contact us: sim and activation form actually doesn't have anything to do with activation. That text message is a badly worded and containts out-of-date/incorrect information. Please see my message above. The message that the customer receives means that a nubmer porting request has failed. That cannot be corrected by use the website address that you've provided. Please see the messsage immedaitely before yours for an explanation.