topic Re: PLAN EXPIRED!!!!! in Get Support

PLAN EXPIRED!!!!!

88cranston — Wed, 05 Jan 2022 12:35:32 GMT

edited by computergeek541: removed screenshot from this messages because it contained information that shouldn't be posted here

Re: PLAN EXPIRED!!!!!

lukevader — Fri, 18 Oct 2019 16:19:51 GMT

It's normal. Don't worry about it yet. If you see it 3 days after your renewal (which you won't) then worry about it.

Re: PLAN EXPIRED!!!!!

88cranston — Fri, 18 Oct 2019 17:41:04 GMT

Re: PLAN EXPIRED!!!!!

popping — Fri, 18 Oct 2019 16:20:39 GMT

@88cranston

Ignore the status warning if you phone is still working.

By tomorrow morning, your account will be renewed and your account status back to active.

Re: PLAN EXPIRED!!!!!

geopublic — Fri, 18 Oct 2019 16:21:06 GMT

@88cranston If you phone is still working that message means that PM is processing your renewal. Ignore the message and let the process complete. Everything will be back to normal by tomorrow.

If your phone is not working then that's a different story.

Re: PLAN EXPIRED!!!!!

computergeek541 — Fri, 18 Oct 2019 16:21:44 GMT

@88cranston The picture was removed as per rules of this website. Referral codes are not allowed to be displayed. Thanks.

Re: PLAN EXPIRED!!!!!

darlicious — Fri, 18 Oct 2019 16:22:44 GMT

@88cranston LOL....i guess we forgot to tell you not to look at your account on renewal day unless you don't have service. Oops sorry...it does cause unnecessary panic, heart palpitations and other unpleasant physical reactions. Well you found out the hard way...but now you know.

Re: PLAN EXPIRED!!!!!

totalUser — Fri, 18 Oct 2019 16:23:13 GMT

Yeah I know what you mean

It should be called 'about to renew'

Maybe wouldn't be that bad if it wasn't red.

If they wanted to increase heart attacks statistics they would probably have it flashing. I guess it could be worse

Re: PLAN EXPIRED!!!!!

bonsai3339 — Fri, 18 Oct 2019 16:23:30 GMT

I so hope this is true! I had mine on autopay and updated my cc renewal date last month. When I saw the same type of Account info as this poster I was afraid they didn't update it. I hope @88 cranston suggestion is the situation for me. 🙂

Re: PLAN EXPIRED!!!!!

88cranston — Fri, 18 Oct 2019 17:43:18 GMT

Re: PLAN EXPIRED!!!!!

popping — Fri, 18 Oct 2019 16:26:16 GMT

@88cranston wrote:

@darlicious wrote:

@88cranston LOL....i guess we forgot to tell you not to look at your account on renewal day unless you don't have service. Oops sorry...it does cause unnecessary panic, heart palpitations and other unpleasant physical reactions. Well you found out the hard way...but now you know.

Am old.....but heart is good.

One of my renewal was late. I woke up 7am on the renewal day and the "Plan Expired" changed to "Suspended" with big red "Reactivate" button. Don't panic. Make sure to check on your phone first before doing anything. Ignore the suspension warning if your phone works.

Re: PLAN EXPIRED!!!!!

bonsai3339 — Fri, 18 Oct 2019 16:26:35 GMT

Thank you to all the posters. I was getting panicked myself. Thanks for letting us know that ... it's not something to panic about and should be fine in the morning if you know you've paid and your card is up-to-date :)

Re: PLAN EXPIRED!!!!!

Judelina — Fri, 18 Oct 2019 16:26:50 GMT

I think they should change how they do this and maybe more people would come or stay

Re: PLAN EXPIRED!!!!!

88cranston — Fri, 18 Oct 2019 17:44:30 GMT

Re: PLAN EXPIRED!!!!!

hairbag1 — Fri, 18 Oct 2019 16:27:46 GMT

@Judelina wrote:

I think they should change how they do this and maybe more people would come or stay

Here's a tip...even if you have a valid credit card on your file for autopay. A couple of days before your renewal date, manually add the equivilent plan $$ to your Available Funds. This seems to make the renewal process happy, minimizes unexpected plan disruption and you still get the $2 autopay reward.

Added bonus is you can check in on what's new with Public Mobile plans and any Notifications.

Re: PLAN EXPIRED!!!!!

88cranston — Fri, 18 Oct 2019 17:45:26 GMT

Re: PLAN EXPIRED!!!!!

AE_Collector — Fri, 18 Oct 2019 16:29:25 GMT

Yes another area that could use some improvement around here.

@88cranston Make the best of it following the changes that will happen while they convert rewards to available cash and apply that cash to your renewal charging you just the additional amount needed if any.

Terry

Re: PLAN EXPIRED!!!!!

88cranston — Fri, 18 Oct 2019 17:45:58 GMT

Re: PLAN EXPIRED!!!!!

hairbag1 — Fri, 18 Oct 2019 16:30:15 GMT

@88cranston wrote:

@hairbag1 wrote:

@Judelina wrote:

I think they should change how they do this and maybe more people would come or stay

Here's a tip...even if you have a valid credit card on your file for autopay. A couple of days before your renewal date, manually add the equivilent plan $$ to your Available Funds. This seems to make the renewal process happy, minimizes unexpected plan disruption and you still get the $2 autopay reward.

Added bonus is you can check in on what's new with Public Mobile plans and any Notifications.

So what is the point of auto-pay. I say if you offer it......do it right. Are you saying you don’t trust auto-pay?

I don't disagree with you at all. Autopay should be bullet-proof...but the renewal process has been glicthy for some users. By adding $$ to Available Funds ahead of renewal, those glitches are minimized.

Re: PLAN EXPIRED!!!!!

AE_Collector — Fri, 18 Oct 2019 16:30:38 GMT

I've heard on here that PM didn't allow credit card payments, only vouchers (I guess) in the early pre Telus days. So, some of this some of this is hold over from those days.

AE_Collector