topic Re: I cannot make a credit card payment online. in Get Support

I cannot make a credit card payment online.

cavarchan — Wed, 05 Jan 2022 12:35:18 GMT

I just tried using the website to make a payment to my account using multiple credit cards, and each attempt is declined. When I contacted the credit card company about being declined, they said the address used ifor verification s extremely different from the address I entered that would have been accepted. Is there a glitch with Public Mobile's payment system? I have only been a customer for 2 months. Thanks.

Re: I cannot make a credit card payment online.

GinYVR — Sun, 26 May 2019 01:16:14 GMT

I personally find the name on the card has to be exactly the same. The address fields have to be filled in correctly.. eg Street # and Street Name are 2 seperate fields, some passwords managers get confused with that.

Re: I cannot make a credit card payment online.

Lieux — Sun, 26 May 2019 01:28:32 GMT

Did you try @cavarchan on incognito mode or with the 611?

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:32:22 GMT

No incognito mode.

I did not use 611 because it requres a pre-registered credit card. I prefer to not save any credit card information. Had a nasty experience with Amazon where someone broke into my account and started charging to a pre-registered credit card like crazy.

Re: I cannot make a credit card payment online.

GinYVR — Sun, 26 May 2019 01:34:50 GMT

Also try a browser without any plugins eg ad blockers. I seem to remember it solved one of the instances for me.

As for credit card, it is always handy to have just one low limit card just for online purchases.

Re: I cannot make a credit card payment online.

Lieux — Sun, 26 May 2019 01:36:17 GMT

Ok I understand... the only solution is to wait a better moment to try again after clearing your cache and with a different browser... or you can reach the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them for help but waiting time is few hours to 2 days.

Re: I cannot make a credit card payment online.

geopublic — Sun, 26 May 2019 01:37:36 GMT

@cavarchan wrote:
I just tried using the website to make a payment to my account using multiple credit cards, and each attempt is declined. When I contacted the credit card company about being declined, they said the address used ifor verification s extremely different from the address I entered that would have been accepted. Is there a glitch with Public Mobile's payment system? I have only been a customer for 2 months. Thanks.

@cavarchan Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payments & Add-ons tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:44:58 GMT

I tried one-time payments and adding a credit card, and all attemtps failed verification, probably due to not actually using the address I entered.

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:46:43 GMT

Postal code entered with no spaces, and unit number was left blank.

According to the credit card company, a totally different address to what I entered was used for verification causing the failure.

Re: I cannot make a credit card payment online.

GinYVR — Sun, 26 May 2019 01:48:21 GMT

Are you on a VPN?

Re: I cannot make a credit card payment online.

geopublic — Sun, 26 May 2019 01:48:35 GMT

@cavarchan wrote:
Postal code entered with no spaces, and unit number was left blank.

According to the credit card company, a totally different address to what I entered was used for verification causing the failure.

@cavarchan If you cant add it then you need to ask for the moderator to add it for you To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: I cannot make a credit card payment online.

geopublic — Sun, 26 May 2019 01:50:27 GMT

@cavarchan wrote:
Postal code entered with no spaces, and unit number was left blank.

According to the credit card company, a totally different address to what I entered was used for verification causing the failure.

@cavarchan Try deleting the card and adding it again.

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:53:13 GMT

No credit cards registered at the moment. Attempts to add a credit card fail verification, probably due to the same reason.

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:54:22 GMT

According to the credit card company, the name was correct but the address was completely different from what I actually entered.

Re: I cannot make a credit card payment online.

cavarchan — Sun, 26 May 2019 01:55:13 GMT

Not using a VPN.

Re: I cannot make a credit card payment online.

win2018 — Sun, 26 May 2019 02:04:35 GMT

Your name and address you registered in your credit card company must same as your name and address you registered in PM. If not it does not work.

Re: I cannot make a credit card payment online.

GinYVR — Sun, 26 May 2019 02:05:45 GMT

I woudl suggest install another browser (with no imported settings).. or try the process on another device (or at a friends house). If your address end up different at the receiving (Public Mobile end), you might just want to contact the Mods..

Did the credit card company tell you which address was causing the failure? If they do, send that to the Mods, it might help them narrow things down.

Re: I cannot make a credit card payment online.

Anonymous — Sun, 26 May 2019 03:05:03 GMT

@cavarchan wrote:
According to the credit card company, the name was correct but the address was completely different from what I actually entered.

Did you ever clear your cache and even cookies? Or another browser?

We're talking about the name and address you type in in the credit card entry screen right? Not the account profile name and address?

Re: I cannot make a credit card payment online.

kselmak — Sun, 26 May 2019 03:10:07 GMT

@cavarchan wrote:
No incognito mode.

I did not use 611 because it requres a pre-registered credit card. I prefer to not save any credit card information. Had a nasty experience with Amazon where someone broke into my account and started charging to a pre-registered credit card like crazy.

KOHO card was advertised here in public mobile and it's prepaid card, so if you keep change on it and only load it before intended tractions you don't have to worry. And you still get the benefit of autopay credit. I sent you a message about it

Re: I cannot make a credit card payment online.

Anonymous — Sun, 26 May 2019 03:16:11 GMT

Yes. To limit exposure to recorded/saved credit cards on sites, I use those prepaid gift cards from Visa and/or Mastercard. You can find them just about anywhere that sells gift cards. The company is Vanilla. Don't get the MyVanilla versions...they don't work. Others have had success from other prepaid cards too. Those are just the ones I've experienced.

Sure there's a fee to buy it along with the initial balance but they work.