topic Re: Data not working in Get Support

Data not working

Publicareefa — Wed, 05 Jan 2022 12:34:57 GMT

I got us roaming bundle and data isn't working

Re: Data not working

popping — Tue, 15 Oct 2019 16:35:09 GMT

@Publicareefa wrote:
I got us roaming bundle and data isn't working

Enable roaming and enable data. Restart your phone. Your phone should be connected to AT&T or T-Mobile. Report result.

Re: Data not working

Triguy — Tue, 15 Oct 2019 16:35:48 GMT

When you log into your account under add-ons - do you see the us roaming add-on ? Also make sure you enable roaming.

https://www.publicmobile.ca/en/qc/get-help/articles/us-roaming

Re: Data not working

geopublic — Tue, 15 Oct 2019 16:37:54 GMT

@Publicareefa I'm assumng you are currently in the US correct? Make sure roaming is turned on and also try restarting your phone. If you still can't get it going and you have made sure that the correct add-on appears on the landing page of your selfseve account then manually search for either ATT&T or T-Mobile and try connecting to the network.

If the add-on does not appear on your selserve landing page then you need to purchase the add-on. Purchasing an add-on is a two step process. First you fund your account and then you need to purchase the add-on.

Re: Data not working

Publicareefa — Tue, 15 Oct 2019 16:40:23 GMT

Doesn't work at all

Re: Data not working

hairbag1 — Tue, 15 Oct 2019 16:41:18 GMT

@Publicareefa wrote:
I got us roaming bundle and data isn't working

A common problem is people get the wrong add-on...make sure you got the 10 Day US Roaming Add-on, with talk/text/data you'da paid $20. The data will not work until you've connected to either of T-mobile or AT&T. Make sure roaming is enabled on your phone. Cycle phone off / on.

Anything help ?

Re: Data not working

Publicareefa — Tue, 15 Oct 2019 16:40:56 GMT

Yes it shows addon

Re: Data not working

hairbag1 — Tue, 15 Oct 2019 16:46:00 GMT

Does the talk and text work ? Just data won't work...?

Re: Data not working

PAULRANG18 — Tue, 15 Oct 2019 17:13:05 GMT

Roaming feature must be enabled and make sure data is on. Connect to mobile carrier.