topic Re: PAYMENT SUSPENDED in Get Support

PAYMENT SUSPENDED

James39 — Wed, 05 Jan 2022 12:34:32 GMT

my payment was due on may 13, i was sent a text thanking me for it on may 13,@12:O2. Now on may 23, my phone was suspened and it is telling me a payment is due but it is not due till june 12. What can I do to fix this? it was only active for 10 days instead of the 30 that I paid for

Re: PAYMENT SUSPENDED

TheOldVR — Fri, 24 May 2019 17:04:23 GMT

Do you have any funds in your account now?

Might be worth paying for a month and then contacting a MOD to get any applicable refund back to you... this would get you back and running faster...

Re: PAYMENT SUSPENDED

Triguy — Fri, 24 May 2019 17:10:15 GMT

You could try the lost phone trick to reset your account.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone if you still have problems then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-use

Re: PAYMENT SUSPENDED

RevCo — Fri, 24 May 2019 18:02:46 GMT

You might need to get in touch with a message board moderator since this is beyond a self serve option IMHO. Sorry couldn't offer better options.

Re: PAYMENT SUSPENDED

Alex888 — Fri, 24 May 2019 18:18:16 GMT

@James39 Some people have had account problems lately, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437