topic Re: Mobile App in Get Support

Mobile App

hellsbells05 — Wed, 05 Jan 2022 12:34:27 GMT

Is there a Public Mobile App in the works?

Re: Mobile App

wetcoaster — Fri, 24 May 2019 02:57:39 GMT

No, there isn't. And considering that Koodo pulled theirs it's unlikely to happen here anytime soon.

Re: Mobile App

Dunkman — Fri, 24 May 2019 02:58:23 GMT

@hellsbells05

Question has been ask many times. Since Public mobile is a low cost, no frills company, there are no present plans for a PM app. In the future, who knows....

Re: Mobile App

hellsbells05 — Fri, 24 May 2019 03:02:12 GMT

I'd rather keep my bill low.

Re: Mobile App

Jadebug — Fri, 24 May 2019 03:05:52 GMT

@hellsbells05

If you want quick access to your account, you can always bookmark a shortcut to your home screen.

Re: Mobile App

will13am — Fri, 24 May 2019 03:24:56 GMT

I have service with the dog brand. They have a phone app. Honestly, I have no clue what I get out of having it in my device.

Re: Mobile App

Anonymous — Fri, 24 May 2019 03:34:06 GMT

@will13am wrote:
I have service with the dog brand. They have a phone app. Honestly, I have no clue what I get out of having it in my device.

Yeah a Telus phone will usually include their little app. I never used it. Now I'm here. Don't care. Please don't spend the money on one.

Re: Mobile App

GinYVR — Fri, 24 May 2019 04:15:32 GMT

Why would you volunteer another way for the company to monetize you?

Re: Mobile App

Triguy — Fri, 24 May 2019 04:14:56 GMT

Many people have inquired about an app but PM probably won't develp one as PM is a third tier provider. Also they wouldn't invest the time and money to create one.

Re: Mobile App

wetcoaster — Fri, 24 May 2019 04:23:13 GMT

@Triguy wrote:
Many people have inquired about an app but PM probably won't develp one as PM is a third tier provider. Also they wouldn't invest the time and money to create one.

Nor should they, IMHO. As long as we have all these serious system issues cropping up, the resources should go into solving them.

I'm not an IT person, but the money might be spent better by setting up a whole new, rock solid self serve account platform from scratch (so that correcting one bug doesn't trigger another one somewhere else). And no, I don't hold my breath...

Re: Mobile App

cavemantoronto — Fri, 24 May 2019 05:08:26 GMT

@hellsbells05 wrote:
Is there a Public Mobile App in the works?

Probably not. The carrier account apps are bloatware installed on some phone so that there can be an on-screen carrier logo. Public Mobile doesn't sell phones so they might not bother. The apps are like shortcuts to the self-serve sites and not much more.

Re: Mobile App

sunflowershine — Fri, 24 May 2019 05:18:38 GMT

@hellsbells05 You are in prepaid services. If you are running out of limits, the outgoing calls will not work or data will be stopped.

In order to keep you bill low, you have to understand your usage. Pick the plan fits your need. If you have to buy add-on, it is more costly.

Re: Mobile App

srlawren — Sat, 25 May 2019 00:40:14 GMT

@hellsbells05 wrote:
Is there a Public Mobile App in the works?

@hellsbells05 if you have an Android phone, you may want to have a look here: Appify Self-serve and/or Community sites

Re: Mobile App

445935293 — Sun, 02 Jun 2019 16:35:16 GMT

Re: Mobile App

TheOldVR — Sun, 02 Jun 2019 16:46:49 GMT

@will13am wrote:
I have service with the dog brand. They have a phone app. Honestly, I have no clue what I get out of having it in my device.

Exactly.... forget the app and keep my bills low. The apps rarely offer any real value as I can easily access all my account data off the mobile site.

The Dog brand tried offering some app only offers for a bit, I'm sure that the five people who actually open the app might have enjoyed the offers... if of course they wanted to feed the Dog more money. Woof.

I'm forgetting something here.... oh yeah- GO RAPS!!!!

Re: Mobile App

Marleah — Tue, 04 Jun 2019 21:30:04 GMT

Hi 🙂

This thread may be dead, but I have something to say anyway.

They're opening stores (kiosks) paying employees, paying rent, paying taxes, paying for whatever else they have in there.

Personally I think they could have used that money to devolp an app that has the bare minimum of information. The PC mobile app (the provider I previously had) was simple, balance, date of renewal, and plan details.

But maybe it's less expensive to open the stores, who knows.

Re: Mobile App

RossN — Tue, 04 Jun 2019 21:41:17 GMT

yea I thought this was put to bed lol

Re: Mobile App

GinYVR — Tue, 04 Jun 2019 21:45:10 GMT

@Marleah You know what's the difference between the App and a kiosk.. Kiosk people could get their higher ups to offer fixes on the spot.. vs App you have to come here for support and pick a long number on the queue. In the light of all the autopay problems.. which one would you prefer to have when you have problems?

Re: Mobile App

Marleah — Tue, 04 Jun 2019 22:39:36 GMT

@GinYVR I suppose. But I live in a rural area so personally it is better for me just to send them a message as I can tell you now there is no way I'm driving 100+km's just to fix something they can do online. I understand what you're saying though. For most people it is much more convenient to go and see someone.

I am having issues with the autopay right now unfortunately, so yay.

Ultimately apps like that probably don't get used much, well as much as an actual person in a store anyway. If they make one, woo hoo! But I can live without.

Re: Mobile App

ShawnC13 — Tue, 04 Jun 2019 22:48:25 GMT

@GinYVR wrote:
@Marleah You know what's the difference between the App and a kiosk.. Kiosk people could get their higher ups to offer fixes on the spot.. vs App you have to come here for support and pick a long number on the queue. In the light of all the autopay problems.. which one would you prefer to have when you have problems?

@GinYVR, Kiosks are not service centers they are for activations only so there are no higher up to offer fixes on the spot. If you have an issue you still need to come to the community for customer service.