topic Re: Text Messages in Get Support

Text Messages

cartun — Wed, 05 Jan 2022 12:34:17 GMT

Not getting any incoming text can send only.

edited by computergeek: copy and pasted content to message body so that everyone can see it

Re: Text Messages

totalUser — Mon, 14 Oct 2019 22:12:56 GMT

Hi @cartun

Did you just port in?

If yes please use your old sim until the port is finished. If it's taking too long please contact moderators

If not please restart your phone with the sim inside. What kind of messager are you using.

PS. Could you please edit your message and move it from tags into the body. You can do that by clicking on 3 little dots top right corner

Re: Text Messages

cellphoneuser1 — Mon, 14 Oct 2019 22:17:47 GMT

@cartun What's the question about text messages? I see a blank message. Can't receieve? Can't send?

Re: Text Messages

popping — Mon, 14 Oct 2019 23:00:56 GMT

I wish people, who ask a question, will stay around to give us more info so that we can solve the issue together.

Re: Text Messages

totalUser — Mon, 14 Oct 2019 23:06:59 GMT

Hi @cellphoneuser1

Op described the problem in tags section instead of the message body

Re: Text Messages

popping — Mon, 14 Oct 2019 23:25:06 GMT

@cartun

Your OP Tag:

Not getting any incoming text can send only.

Did you just ported a number to PM?

If yes, porting a landline or VoIP number will take up to 1 week to complete. Porting a mobile number will take couple hours to couple of days to complete.

Which provider were you porting your number from?

If you old SIM card is still working, use it untill it stop working which indicates your port is completed. Then, start using your PM SIM card.

Re: Text Messages

popping — Mon, 14 Oct 2019 23:28:55 GMT

@totalUser wrote:
Hi @cartun
Did you just port in?
If yes please use your old sim until the port is finished. If it's taking too long please contact moderators
If not please restart your phone with the sim inside. What kind of messager are you using.

PS. Could you please edit your message and move it from tags into the body. You can do that by clicking on 3 little dots top right corner

FYI

Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

If you old SIM card is still working, continue to use it until it stops working which indicates your port have completed. Then start using PM SIM card.