topic Re: New user. I keep getting spam texts from stores in Get Support

New user. I keep getting spam texts from stores

NewUserAnnoyed — Wed, 05 Jan 2022 12:33:39 GMT

Is that normal? Is it part of the service public mobile is offering?

I registered as a new user and I keep getting offers from stores like urban planet and susy sheer. I haven't even shared my number with anybody yet. Not even my friends and I'm getting spammed non stop. It's extremely annoying.

Re: New user. I keep getting spam texts from stores

DanielleMarie — Mon, 14 Oct 2019 08:24:26 GMT

@NewUserAnnoyed wrote:
Is that normal? Is it part of the service public mobile is offering?
I registered as a new user and I keep getting offers from stores like urban planet and susy sheer. I haven't even shared my number with anybody yet. Not even my friends and I'm getting spammed non stop. It's extremely annoying.

I've never gotten anything like that. Maybe the number previously belonged to someone who signed up for a bunch of stuff or something? If you're not attached to the number you can change it in your self serve account.

Re: New user. I keep getting spam texts from stores

GinYVR — Mon, 14 Oct 2019 09:25:46 GMT

@NewUserAnnoyedIf you use a popular area code that numbers are being reused constantly eg 416 or 604; unfortunately there is nothing you can do but to get yourself off the list off retailers yourself. or get yourself another number that hopefully is not on that many advertisement lists.

I don't think Public Mobile sells user demographic to companies outside of Telus (yet).

Re: New user. I keep getting spam texts from stores

darlicious — Mon, 14 Oct 2019 10:03:55 GMT

@NewUserAnnoyed I agree with @DanielleMarie and @GinYVR it definitely sounds like you got a number from a shopaholic or someone that had a mean trick played on them and they got rid off the number for the same reason. Seeing as you haven't given it out yet just go in and change it on your account. You can change it once every 30 days. If you have just activated I believe you can change it immeadiately but you will not be able to change it again for at least 30 days.

Re: New user. I keep getting spam texts from stores

Jackhyf63 — Mon, 14 Oct 2019 11:21:28 GMT

@NewUserAnnoyed You should contact the Moderator_Team ask them to block the texts , It might take 2-48 hours for them to respond back to you though or block messages from the sender.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New user. I keep getting spam texts from stores

will13am — Mon, 14 Oct 2019 13:35:03 GMT

@NewUserAnnoyed , what messaging app are you using? Most apps have a feature that allows you to block a sender. This is the easiest way to stop the spam from retailers.

Re: New user. I keep getting spam texts from stores

computergeek541 — Mon, 14 Oct 2019 18:26:28 GMT

@NewUserAnnoyed wrote:
Is that normal? Is it part of the service public mobile is offering?
I registered as a new user and I keep getting offers from stores like urban planet and susy sheer. I haven't even shared my number with anybody yet. Not even my friends and I'm getting spammed non stop. It's extremely annoying.

I never get anything like that. Your beef is with the companies who are sending you these messages. I also agree with the others that your number is likely recycled. You can try to unsubscribe/opt out, contact the companies and ask them to remove yoru phone numbers from their lists, or just block all messages from those numbers as mentioned earlier. From the first reply in this message thread, the easiest thing is probably to change your phone number, especially since you haven't yet given it out to anyone.