topic Re: disable voicemail in Get Support

disable voicemail

renforth — Tue, 04 Jan 2022 17:55:29 GMT

Hi there,

I just joined PM. My plan doesn't includes any voice. However when someone called my number , it goes to some voicemail, which I can't check it anyway. Is there any way I can disable the voicemail?I really don't want anyone think I will check the message. Thanks

Re: disable voicemail

Luddite — Wed, 15 Jun 2016 21:28:28 GMT

In this thread: Data only plan - received voicmail I found the Android method to disable voicemail is to turn off telephone service:

Settings -> Apps -> All -> Telephony Service

If not Android, what make/model is your phone?

Re: disable voicemail

Luddite — Wed, 15 Jun 2016 21:52:35 GMT

On continuing to consider your question I think my earlier post will stop your phone from acknowledging calls but the caller will still get voicemail.

I don't think there is any way to prevent this. When I call my sister's phone I get the option to leave a voicemail even though she has a data only plan.

Hopefully, someone else will have better idea.

Re: disable voicemail

s2scotty — Thu, 16 Jun 2016 04:13:39 GMT

I believe,,,

Call your PM telephone number from any touch tone phone. Let it ring through to the voicemail prompt. While the answer prompt is running, hit "*" (asterisk). It'll pause a bit, then ask for your password. Enter the password that you have established for voicemail.

Once you're in the voicemail system,,,

Choose Greetings (3), then navigate to the "Extended Absence Greeting" (EAG) sub-option, then record anything you like (eg. "You have reached a data plan only subscriber. Sorry", then choose option "5" -- which will NOT allow callers to leave a message after hearing the EAG.

This effectively disables VM messages AND helps guide those that may call you.

Re: disable voicemail

renforth — Thu, 16 Jun 2016 13:02:21 GMT

Hi, there,

The problem is I can't access the voicemail.If I call from my own phone, It says voice is not included.If I call from another number, the VM asks me to call from my own phone to setup VM first. It seems I'm stuck here.

Re: disable voicemail

Shazia_K — Thu, 16 Jun 2016 13:10:54 GMT

Hello @renforth,

I'm sorry to hear about this,

I have received your private message and I will reply shortly!

Thanks,

Shazia

Re: disable voicemail

Luddite — Thu, 16 Jun 2016 13:31:12 GMT

Well @renforth if you have not set up voicemail at least no one is leaving messages.

Re: disable voicemail

renforth — Thu, 16 Jun 2016 13:38:20 GMT

Well, the VM works without any setting, if anyone call me , it goes to VM and ask to leave a message. I even got notified icon after the new message. However I can't access these messages and I don't know who ever called.

Re: disable voicemail

renforth — Thu, 16 Jun 2016 13:46:07 GMT

Thanks Shazia, I changed my number last night. Just PMed you the new number.

Re: disable voicemail

Shazia_K — Thu, 16 Jun 2016 13:48:20 GMT

@renforth,

Perfect! thanks ! I will get back to you shortly, please keep an eye on your community inbox 🙂

Thanks,

Shazia

Re: disable voicemail

Shazia_K — Thu, 16 Jun 2016 14:16:15 GMT

@renforth,

Please check your private messages, once you get a chance 😉

Thanks,

Shazia

Re: disable voicemail

renforth — Thu, 16 Jun 2016 14:35:08 GMT

Thank you Shazia!

Re: disable voicemail

mlepard — Thu, 07 Jul 2016 17:21:12 GMT

I'm having the same issue. I have a data only plan and occaisonally somone (robocall?) will phone and leave a message I can't delete because I have only data.

I want to disable voicemail so I don't get the annoying VM icon in Android for 10 days until the VM is deleted by the system.

What is the solution to the problem? Do I have to contact a PM moderator here?

Thanks

Re: disable voicemail

renforth — Thu, 07 Jul 2016 17:24:35 GMT

You have to contact PM moderator.They are very helpful and knowledgeable.

Re: disable voicemail

Kalla_A — Thu, 07 Jul 2016 17:25:17 GMT

Hello @mlepard,

It is unfortunately not possible to disable voicemail from our service.

Have you seen @Luddite's suggestion earlier in this thread? He was showing to disable voicemail on an Android. Could you give that a try?

Thanks,

Kalla

Re: disable voicemail

mlepard — Thu, 07 Jul 2016 17:29:25 GMT

@renforth, could you describe the solution you received from @Shazia_K?

Re: disable voicemail

wj942 — Thu, 28 Jun 2018 11:49:46 GMT

@s2scotty wrote:
I believe,,,

Call your PM telephone number from any touch tone phone. Let it ring through to the voicemail prompt. While the answer prompt is running, hit "*" (asterisk). It'll pause a bit, then ask for your password. Enter the password that you have established for voicemail.

Once you're in the voicemail system,,,

Choose Greetings (3), then navigate to the "Extended Absence Greeting" (EAG) sub-option, then record anything you like (eg. "You have reached a data plan only subscriber. Sorry", then choose option "5" -- which will NOT allow callers to leave a message after hearing the EAG.

This effectively disables VM messages AND helps guide those that may call you.

Can I do this and later return to having my voicemail operational as it was before? If there's no voicemail prompt after doing the above then perhaps I would not be able to access the menus mentioned (via the asterisk) and change the settings back to how they were.

Re: disable voicemail

stonechucker — Thu, 28 Jun 2018 12:10:12 GMT

@wj942, there is still a message played for those who get forwarded to the voice mail. You can do the steps listed above in a similar fashion. Just listen to the prompts to remove the extended greeting.

Re: disable voicemail

srlawren — Thu, 28 Jun 2018 21:44:19 GMT

@wj942 I detailed the procedure in both directions over here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Disable-Voicemail/m-p/213805/highlight/true#M38756

Re: disable voicemail

pm-smayer97 — Mon, 13 Aug 2018 08:31:39 GMT

A couple of alternatives:

Disable VM through the Call Forwarding options on your phone. Read the following: https://productioncommunity.publicmobile.ca/t5/Discussions/Disable-Voicemail/m-p/178587#M53620
Extend the ringing time as long as possible. Read the following: https://productioncommunity.publicmobile.ca/t5/Discussions/Disable-Voicemail/m-p/178587#M53620

HTH