topic Re: Upgraded Plan Charged for Both in Get Support

Upgraded Plan Charged for Both

FlutePlaya — Wed, 05 Jan 2022 12:33:34 GMT

I upgraded my plan last month from and switched it from a 90 day cycle to a 30 day one. My credit card was charged last week for the new plan but my account has not been updated to it (I upgraded for more data and I do not have any more). Additionally, when I look at my account online it says that I my next payment will be in June and is the old 90 day cost. So it looks like I'm still on the old plan and being charged for both it and the new plan.

Help?

Re: Upgraded Plan Charged for Both

Alex888 — Wed, 22 May 2019 00:25:00 GMT

@FlutePlaya It sounds like it didn't change your plan properly, you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgraded Plan Charged for Both

FlutePlaya — Wed, 22 May 2019 01:30:14 GMT

Thank you!