topic Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod in Get Support

I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybody re

Kanwal — Wed, 05 Jan 2022 12:33:28 GMT

I cannot receive incoming ,and cannot do outing calls is anybody have same issue since one week

Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod

Lieux — Tue, 21 May 2019 22:41:41 GMT

@Kanwal wrote:
I cannot receive incoming ,and cannot do outing calls is anybody have same issue since one week

Oh that's very long time without your service...

Is it a new activation? Did you port your number? Can you give us more details please?

Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod

Kanwal — Tue, 21 May 2019 22:56:52 GMT

No it is not new activation,,,

I am using since long time, and no port number same number,,,suddenly stop,, where to complain,, they dont have any customer service,

Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod

Lieux — Tue, 21 May 2019 22:59:04 GMT

@Kanwal wrote:
No it is not new activation,,,
I am using since long time, and no port number same number,,,suddenly stop,, where to complain,, they dont have any customer service,

What does your self-serve account shows ACTIVE or SUSPENDED?

No call center ...but a community ready to help you!

Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod

Lieux — Tue, 21 May 2019 23:09:40 GMT

@Kanwal you can already write a message to the moderator here for more help....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details of your problem. Waiting time is few hours to 2 days. Be patient.

Re: I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybod

will13am — Tue, 21 May 2019 23:10:04 GMT

@Kanwal , there were issues affecting customer account some time ago. The issue was supposedly resolved. There have been a few customers noting that they continue to be without service. Perhaps your account continues to be affected. If you don't have any further appetite to troubleshoot, why not reach out to the moderator team and get them to look into the matter. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.