topic Re: Plan feature expired in Get Support

Plan feature expired

JCN — Wed, 05 Jan 2022 12:33:13 GMT

I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my plan without letting me know?

Re: Plan feature expired

popping — Sun, 13 Oct 2019 16:27:33 GMT

@JCN wrote:
I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my plan without letting me know?

Is your data working?

Picture MMS need data to work. Enable data and restart your phone may help.

Re: Plan feature expired

Luddite — Sun, 13 Oct 2019 16:30:14 GMT

@JCN wrote:
I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my plan without letting me know?

It should still be available. If you are still able to use the internet and calling/texting double check that your phone settings are correct for MMS and then try sending a smaller version of the picture.

If nothing helps try these tricks to reset your account:

a) Lost/Stolen Trick

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to poay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

If neither work, you need assistance from the moderators. To get a ticket:

click the ? on the lower right of this page,
enter "ticket",
click "Contact us",
click "Submit ticket",
login manually if your username/password are not filled in,
click the drop down menu (in the white area),
pick the topic that fits your issue and follow the directions to submit it,
If none of the topics are correct click Other/Something Else until you reach the blank form

Response time is 2 - 5 days so engage a backup plan.

Re: Plan feature expired

JCN — Sun, 13 Oct 2019 16:44:08 GMT

Thanks for ur advise. I actually login into my account and checked my plan detail, and one of the features actually showing expired. I was not able to see which feature has expired but I believe is the picture message cuz that’s the only thing that’s not working right now.

Re: Plan feature expired

GR — Sun, 13 Oct 2019 16:55:00 GMT

@JCN you may have to message the moderator_team about that expired feature you seen in your account! Click here to start a conversation with Simon the chat bot and get a ticket so the moderator_team will get back to you

https://publicmobile.ca.ada.support/chat/

Re: Plan feature expired

JCN — Sun, 13 Oct 2019 16:56:29 GMT

Awesome, thanks it is actually the data problem. I turn off my data.

Thank you

Re: Plan feature expired

computergeek541 — Mon, 14 Oct 2019 03:45:28 GMT

@JCN wrote:
I have had this plan $120/90 days plan for so many years, and recently I just noticed that my picture messaging feature is expired. I am not able to send/receiving any picture. Does anyone have the same issue, could they just take one feature off my plan without letting me know?

When you mention the word "expired", do you mean inside your Self Serve account?

I do not beleive there is indication of any features ever given about a specific plan feature being expired, but rather just about the entire plan being expired.

By any change are you on the Fall Promo 2016 plan? if you're talkng about the plan desscription details that says "expired", ignore that. It means nothing.