topic Re: no data on asus zen phone 3 android 7.1.1 in Get Support

no data on asus zen phone 3 android 7.1.1

adronis — Wed, 05 Jan 2022 12:33:11 GMT

Tried the solutions on the forum for setting the APN but no luck. Sim works fine on my old phone.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

still won't work 😕

Re: no data on asus zen phone 3 android 7.1.1

Lemony_Snicket — Sun, 13 Oct 2019 15:44:37 GMT

This looks correct. Did you enable mobile data on your phone?

Re: no data on asus zen phone 3 android 7.1.1

adronis — Sun, 13 Oct 2019 15:27:40 GMT

I should email someone to enable data on my new phone ?

Re: no data on asus zen phone 3 android 7.1.1

geopublic — Sun, 13 Oct 2019 15:30:02 GMT

@adronis Make sure data is on and check your selfserve account to make sure you have data available. A data counter should be present on the first page of your selfserve account. If you have data and it's still not working then post a screenshot of your APN setting.

Re: no data on asus zen phone 3 android 7.1.1

adronis — Sun, 13 Oct 2019 15:56:50 GMT

It works fine on my old phone with sp.telus.com and yes data is enabled

yes there is data on my account status

Re: no data on asus zen phone 3 android 7.1.1

redux — Sun, 13 Oct 2019 16:08:56 GMT

That's weird. I had data enabled on an Asus Zenfone Laser 2 a month ago for my dad with those settings. Did you input the name only as "Public Mobile" without the "/ Mobile Internet"?

If it's still not working, I suggest contacting a Mod. Just click the little question button in the bottom right to talk to the bot SIMon, and submit a support ticket. They should be able to get back to you within 24-48 hours, but it's also the long weekend so I don't know if they'll necessarily be that fast.

Good luck!

Re: no data on asus zen phone 3 android 7.1.1

popping — Sun, 13 Oct 2019 16:19:03 GMT

@adronis

Try a network reset and restart your phone with data enabled.

Re: no data on asus zen phone 3 android 7.1.1

geopublic — Sun, 13 Oct 2019 16:21:27 GMT

@adronis wrote:
It works fine on my old phone with sp.telus.com and yes data is enabled

yes there is data on my account status

@adronis sp.telus.com is not the correct APN unless you manually edited it. Best to create a new one using sp.mb.com with the settings you already posted.

Re: no data on asus zen phone 3 android 7.1.1

adronis — Sun, 13 Oct 2019 17:43:22 GMT

That worked fine with my two other phones though.

Re: no data on asus zen phone 3 android 7.1.1

adronis — Sun, 13 Oct 2019 17:46:12 GMT

Got it solved... Thanks for the inputs.

Re: no data on asus zen phone 3 android 7.1.1

darlicious — Mon, 14 Oct 2019 10:39:45 GMT

@adronis wrote:
Got it solved... Thanks for the inputs.

@adronis Whose imput solved your APN settings issue? It would be appropriate to mark that members reply as the correct solution. If you could have solved it on your own you would not have come to the community to ask for help. The pay around here is mostly pats on the back, high fives and Bravos. But were always happy to help.

Re: no data on asus zen phone 3 android 7.1.1

adronis — Tue, 15 Oct 2019 22:46:54 GMT

An admin wrote to me in a private message. Thanks to the community anyhow.

Re: no data on asus zen phone 3 android 7.1.1

darlicious — Tue, 15 Oct 2019 23:24:49 GMT

@adronis wrote:
An admin wrote to me in a private message. Thanks to the community anyhow

@adronis Very happy a moderator was able to sort out your phone for you. Sometimes the community can help you and sometimes you just need a moderator. I will suggest that you assign the solution to @redux since that was the only person to suggest you contact a moderator via Simon. Which ultimately led to your issue being solved. Welcome to public mobile.