topic Re: Autopay renewal date mix up? in Get Support

Autopay renewal date mix up?

elam40 — Wed, 05 Jan 2022 12:32:52 GMT

Hi there,

I am currently on the $35 plan with autopay every 3 months, and have placed the $25 plan to start on my next renewal date which is on June 2nd. However, I got charged ~$28 (which is $25+tax) this month on my visa...

The money is just sitting in my Public Mobile account. But I thought that the charges were suppose to come on the renewal date/month and not a month earlier....

Any suggestions or information as to if this is normal? Thanks!

Re: Autopay renewal date mix up?

geopublic — Mon, 20 May 2019 02:41:50 GMT

@elam40 wrote:
Hi there,

I am currently on the $35 plan with autopay every 3 months, and have placed the $25 plan to start on my next renewal date which is on June 2nd. However, I got charged ~$28 (which is $25+tax) this month on my visa...

The money is just sitting in my Public Mobile account. But I thought that the charges were suppose to come on the renewal date/month and not a month earlier....

Any suggestions or information as to if this is normal? Thanks!

@elam40 Are you sure you setup the plan change to take effect on your next renewal? When you login into your account what plan is active?

Re: Autopay renewal date mix up?

JaimeLaPizza — Mon, 20 May 2019 03:07:51 GMT

Could it just be that you were charged the 25$ right away, but that the 25$ is not "spent" for now, it is just waiting to be spent when your next renewal is due. It's like "money in the bank"... at Public Mobile. It will not cost you more, it's just that the money is in your Public Mobile account instead of your real bank account. I'll try to verify this hypothesis by looking into prvious posts and let you know if I find anything....

Re: Autopay renewal date mix up?

cavemantoronto — Mon, 20 May 2019 03:10:54 GMT

@elam40 wrote:
Hi there,

I am currently on the $35 plan with autopay every 3 months, and have placed the $25 plan to start on my next renewal date which is on June 2nd. However, I got charged ~$28 (which is $25+tax) this month on my visa...

The money is just sitting in my Public Mobile account. But I thought that the charges were suppose to come on the renewal date/month and not a month earlier....

Any suggestions or information as to if this is normal? Thanks!

When changing plans, self-serve will say that you need to make payment if you don't have any money in balance. "This cost of this plan is higher than your current available funds.
You will need to make a payment to your account to complete the plan change." Did you maybe make payment already? Maybe clicked on change now button by accident?

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:16:34 GMT

I checked my account in the plans section and theres a bubble that says that the plan will change to the $25 on the next renewal date. So I think the problem probably isnt on this, though it would have made sense...

But I did this "change plan on next renewal date" in mid-March I think...which was about 2 weeks after I paid for 3 months of my $35 plan.

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:19:45 GMT

It seems as though it is in the Public Mobile account, unspent. Though it was in mid-March that I made this change for change of plan. Just confused as to why they charged me a month early...

Thanks for the effort!

Re: Autopay renewal date mix up?

sunflowershine — Mon, 20 May 2019 04:26:28 GMT

@elam40 For the $25 plan is charged every 30 days and you should not be charged again next cycle in June for you have enough money for that. But how come your autopay reward has not been deducted? I will check with the Moderator for that. Just send them a private message and check out for that matter.

Re: Autopay renewal date mix up?

geopublic — Mon, 20 May 2019 04:28:22 GMT

@elam40 wrote:
It seems as though it is in the Public Mobile account, unspent. Though it was in mid-March that I made this change for change of plan. Just confused as to why they charged me a month early...
Thanks for the effort!

@elam40 It appears that the plan change was setup properly to renew on your next renewal from your description above. As for the $25 balance in your account is it possible that you made a one-time payment for that amount? You should be able to tell by reviewing your online payment history for March.

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:29:56 GMT

After checking my payment history, it says that I had made a top-up for March 12th.

Though I have no recollection of doing so...

Re: Autopay renewal date mix up?

geopublic — Mon, 20 May 2019 04:32:22 GMT

@elam40 wrote:
After checking my payment history, it says that I had made a top-up for March 12th.
Though I have no recollection of doing so...

@elam40 Must have been when you were setting up the plan change. In any event that amount will be used to cover the renewal in June so nothing to be worried about.

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:33:35 GMT

Oh, I never realized that there were plans that did not allow for the 3-month payment.

But yes, good point. I did not realize that the autopay reward was not deducted.

....How do you send the Moderator a private message....sorry I'm new to the Public Mobile Community...

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:35:01 GMT

Mmm, perhaps. Maybe I clicked something by mistake.

Good to know that the money will be put to use.

Thanks!

Re: Autopay renewal date mix up?

geopublic — Mon, 20 May 2019 04:35:03 GMT

@elam40 wrote:
Oh, I never realized that there were plans that did not allow for the 3-month payment.
But yes, good point. I did not realize that the autopay reward was not deducted.
....How do you send the Moderator a private message....sorry I'm new to the Public Mobile Community...

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Autopay renewal date mix up?

elam40 — Mon, 20 May 2019 04:36:07 GMT

Awesome! Thanks!

Re: Autopay renewal date mix up?

Triguy — Mon, 20 May 2019 11:57:41 GMT

Here is info about how to setup autopay.

Log into self serve here then click payment, and click manage my card, then click replace or remove card, and add or replace it and set up the new card for autopay, you can verify it after by clicking manage auto pay and confirming it is active.

You can also confirm auto-pay is properly re-configured after switching cards when you look at your self-serve overview near the bottom left corner under the AutoPaysection it will say

You are currently registered for dynamic Autopay