topic Re: Can't make calls since a August in Get Support

Can't make calls since a August

Topgun — Wed, 05 Jan 2022 12:32:48 GMT

Re: Can't make calls since a August

computergeek541 — Sat, 12 Oct 2019 21:09:02 GMT

@Topgun If have them included in your plan, do text messages or data work? If you log into your Self Serve account, what does it say your plan status is?

Re: Can't make calls since a August

GR — Sat, 12 Oct 2019 21:09:48 GMT

@Topgun we're going to need more information about that! Can you log in to your self serve account and check on your plan and if it's active and if it's paid up

Re: Can't make calls since a August

popping — Sat, 12 Oct 2019 21:53:41 GMT

@Topgun

Try the lost/stolen phone trick to provision your plan feature.

. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

Report result. Thanks

Re: Can't make calls since a August

cellphoneuser1 — Sun, 13 Oct 2019 02:02:24 GMT

@Topgun if you pay by credit card, check your statements to see if payment was made. You said since August so did it not matter much because you don't use it much? Check if 3g network is enabled required for calls.

Re: Can't make calls since a August

jluong9 — Mon, 14 Oct 2019 20:49:34 GMT

If you login to your account does it show if your account has been suspended or not? If it is then you need to make a payment.

If that's not the case it could be a hardware issue. You can also try contacting a moderator here to see if they can help you as well to.

Good luck