topic Re: Roaming call plan in Get Support

Roaming call plan

scarlett_dong — Wed, 05 Jan 2022 12:32:34 GMT

I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is still not working, I cannot make calls at all and I do not need that any more. Can I cancel this add on and add this $8 as a credit? Thanks!

Re: Roaming call plan

Dunkman — Sat, 12 Oct 2019 17:51:26 GMT

You bought the wrong add on. You bought the long distance calling add on for US and Canada long distance calling when you are in Canada. Generally, there are no refunds in prepaid plans. You could use the long distance calling for future call. Unused minutes do roll over.

Re: Roaming call plan

cavemantoronto — Sat, 12 Oct 2019 17:53:41 GMT

@scarlett_dong wrote:
I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is still not working, I cannot make calls at all and I do not need that any more. Can I cancel this add on and add this $8 as a credit? Thanks!

200 minutes is only for calling if you are in Canada. The roaming add on is unlimited talk.

Re: Roaming call plan

darlicious — Sat, 12 Oct 2019 18:02:39 GMT

@cavemantoronto wrote:
@scarlett_dong wrote:
I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is still not working, I cannot make calls at all and I do not need that any more. Can I cancel this add on and add this $8 as a credit? Thanks!
200 minutes is only for calling if you are in Canada. The roaming add on is unlimited talk.

Yes I agree with @Dunkman and chances are you will not get a refund. Just save the US calling add on for future use as it won't expire til used up. You may use it to call Americans anyhow and while a little more expensive than the $5/500 min add on for canada if You downgrade to the $15 plan at some point you can use it to supplement your outgoing calling then.