topic Re: PUK CODE in Get Support

PUK CODE

bnaugler24 — Wed, 05 Jan 2022 12:32:34 GMT

HELLO,

HOW ARE WE ABLE TO GET THE 'PUK' CODE FOR THE SIM I HAVE FOR MY PUBLIC MOBILE ACCOUNT?

Re: PUK CODE

Triguy — Sun, 19 May 2019 07:37:31 GMT

Did you switch from another provider or do you have a Samsung phone ?

Re: PUK CODE

Triguy — Sun, 19 May 2019 10:21:05 GMT

If you had a previous provider you need to contact your old provider to unlock your phone. If you have a Samsung phone, you could contact Samsung for a puk code.

Re: PUK CODE

Triguy — Sun, 19 May 2019 07:51:49 GMT

Samsung is giving unlock codes for free :

Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170
Inform the rep that you would like to unlock your phone and provide the IMEI & Carrier info
In a few (2+) days, you will get the unlock code via email.

Re: PUK CODE

Alex888 — Sun, 19 May 2019 08:41:35 GMT

@bnaugler24 If you are just moving to Public Mobile you will need to contact your old provider for the code. If you are leaving Public Mobile you will need to contact the moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK CODE

computergeek541 — Sun, 19 May 2019 21:45:32 GMT

@bnaugler24 wrote:
HELLO,
HOW ARE WE ABLE TO GET THE 'PUK' CODE FOR THE SIM I HAVE FOR MY PUBLIC MOBILE ACCOUNT?

The very first thing you will need to do is determine which type of code that you need.

The PUK of the sim card itself is a security measure and a code that is need if you enter the sim card's secuirty PIN too many times. If this is what you need, then only Public Mobiile's moderators can give you that. Moderators can be contacted through this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

Please note that code is not normally needed unless someone turned on your sim card's security features and then entered the incorrect sim card PIN multiple times incorrectly.

If your phone is askking for the "Sim network unlock PUK", this means that you phone is locked to a different carrier. This would meant hat the "Sim network unlock PIN" incorrectly multiple times. These codes are soemthing that only the original carrier of the phone or the phone's manufactuer can provided. Public Mobile cannot help you with either of these. The "Sim unlock network PIN" is the actual code that you would need to make a phone unlocked so that a Public Mobile sim card can be used, but the "Sim network unlock PUK" would first need to be used to re-enable the ability to network unlock the device if the phone is prompting you for that.

Please realize that these codes are completely different things, and it's important to know which you need.

Re: PUK CODE

coconut — Mon, 22 Jul 2019 17:13:11 GMT

My phone needs the SIM card puk code, I already have the previous carrier unlock code,

but the phone needs the SIM card puk, please help

Re: PUK CODE

Triguy — Mon, 22 Jul 2019 17:16:52 GMT

Pprivate message a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437