topic Re: Long distance plan again in Get Support

Long distance plan again

Corina81 — Wed, 05 Jan 2022 12:32:13 GMT

So i was on the 35 dollar plan changed it to the 25 dollar plan and guess what its telling me I dont have an active long distance plan does any one know what's going on

Re: Long distance plan again

hycm53 — Sat, 18 May 2019 12:49:55 GMT

@Corina81 wrote:
So i was on the 35 dollar plan changed it to the 25 dollar plan and guess what its telling me I dont have an active long distance plan does any one know what's going on

You have to add on long distance plan. The $35 plan doesn't include long distance plan either. And 400 minutes or 200 minutes long distance plans are only for in Canada only, that means if outside Canada it won't work.

Re: Long distance plan again

Corina81 — Sat, 18 May 2019 12:53:38 GMT

I just want province wide I want even recieve calls

Re: Long distance plan again

will13am — Sat, 18 May 2019 12:57:34 GMT

@Corina81 , I have seen a few other people reporting issues after making a plan change. I am not sure why the change affects service, but it is. You need to have the moderator team look into the matter. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Long distance plan again

Corina81 — Sat, 18 May 2019 12:58:49 GMT

I messaged them but the take forever and at this point can't even get calls

Re: Long distance plan again

Psygineer — Sat, 18 May 2019 13:00:38 GMT

Have you tried the Lost/Stolen trick? Go into your account, report your phone lost, wait about 5 minutes, then report it found. Rebooting your phone after that usually clears up these sorts of issues.

Re: Long distance plan again

hycm53 — Sat, 18 May 2019 13:06:31 GMT

@Corina81 wrote:
I just want province wide I want even recieve calls

$25 plan includes Canada wide talking. So you have problem on province wide talking?

Re: Long distance plan again

Corina81 — Sat, 18 May 2019 13:06:34 GMT

Yeah I've tried

Re: Long distance plan again

Corina81 — Sat, 18 May 2019 13:07:35 GMT

I thought it was province wide the 25 plan I can't make or recieve calls

Re: Long distance plan again

Dunkman — Sat, 18 May 2019 13:17:40 GMT

@Corina81

If the lost/stolen trick does not work, you could try another trick: manually loading $1 into your account. This trick also seems to reset accounts. Restart your phone.

Otherwise, if these tricks don't work, you will need to wait for moderator unfortunately.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Long distance plan again

stonechucker — Wed, 22 May 2019 23:05:24 GMT

@Corina81 wrote:
So i was on the 35 dollar plan changed it to the 25 dollar plan and guess what its telling me I dont have an active long distance plan does any one know what's going on

Which $25 dollar plan are you on? There is a province wide and texting package, and there is a Canada wide calling, unlimited text and 500+500 mb data.

in the case of the province wide plan, calls out side of the province will need a long distance add on. On the CANADA wide plan, calls to other provinces do not need the LD add ons.

on both plans, an in province plan may say you *may be charged*, but the call will complete if your plan covers it.

As @will13am has suggested, it may be an issue with the plan change. Have you tried rebooting or powering off, and back on your device?