topic Re: Locked out account in Get Support

Locked out account

HM6 — Wed, 05 Jan 2022 12:32:05 GMT

Please help I locked my account after trying several times of entering my password. I tried to use the forget password but it kept saying that account is lock. Please help. Thanks @CS_Agent

Re: Locked out account

will13am — Fri, 17 May 2019 20:21:12 GMT

@HM6, no point in tagging the moderator team, just send them a private message with the request. If they respond to this, they are going to ask for a private message anyway. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Locked out account

HM6 — Fri, 17 May 2019 20:33:14 GMT

Thank you. I’m just hoping there is an alternative way to solve my problem other than to contact a moderator. I already sent a private message yesterday and I haven’t heard from them. Im desperate now, I cant use my phone.

Re: Locked out account

MandyJ — Fri, 17 May 2019 20:54:43 GMT

I've heard typical wait times can be 24 hours to 48 hours to hear back from the moderators, so since you've already waited a day, hopefully it means you'll hear back from them shortly.

Re: Locked out account

geopublic — Fri, 17 May 2019 21:05:03 GMT

@HM6 wrote:
Thank you. I’m just hoping there is an alternative way to solve my problem other than to contact a moderator. I already sent a private message yesterday and I haven’t heard from them. Im desperate now, I cant use my phone.

@HM6 If you need to check your balance or make a payment you can also dial *611 on your phone.

Re: Locked out account

Marzipan — Fri, 17 May 2019 23:29:22 GMT

@HM6 wrote:
Thank you. I’m just hoping there is an alternative way to solve my problem other than to contact a moderator. I already sent a private message yesterday and I haven’t heard from them. Im desperate now, I cant use my phone.

So you have two issues.

1. You cannot get to look at your account on-line and

2. Your phone service is suspended?

If so that's truly wierd.