topic Re: Cannot send nor receive text messages. in Get Support

Cannot send nor receive text messages.

SherBer60 — Wed, 05 Jan 2022 12:32:00 GMT

Been with Public Mobile for a month. No problems. But today, text messages not being received nor sent.

Re: Cannot send nor receive text messages.

geopublic — Fri, 11 Oct 2019 22:56:48 GMT

@SherBer60 Are you on the $10 plan? Maybe you used up your allotment? Diall 611 is your account active?

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 22:57:23 GMT

@SherBer60 wrote:
Been with Public Mobile for a month. No problems. But today, text messages not being received nor sent.

Hi, and belated welcome.

Did you check your self serve account to see if your account renewed?

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 22:57:26 GMT

Nope, no the biggest plan, $60/month.

Re: Cannot send nor receive text messages.

GR — Fri, 11 Oct 2019 22:57:42 GMT

@SherBer60 also restart your phone and try again! Phone calls work?

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 22:59:20 GMT

@SherBer60 wrote:
Nope, no the biggest plan, $60/month.

Go to self serve and see if it says active, Are you on autopay?

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:00:32 GMT

Yes, everything appears to be in order. I'm on AutoPay and payment was made today.

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 23:01:51 GMT

@SherBer60 wrote:
Yes, everything appears to be in order. I'm on AutoPay and payment was made today.

If restarting phone doesn't work try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:01:58 GMT

Removed SIM card for two minutes and reinstalled. Just tried phoning and it says I don't have a long distance plan. This is very annoying, as I have the most expensive plan...

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:02:11 GMT

Yes, on AutoPay.

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 23:03:09 GMT

@SherBer60 wrote:
Yes, on AutoPay.

Try as I suggested above and let us know how it goes.

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:05:08 GMT

Nope, just found out phone calls don't work. It says I don't have active long distance plan. I'm paying the most expensive plan, which includes unlimited international text and talk...

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:08:48 GMT

Yes, it says Active, and yes I'm on AutoPay.

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 23:09:23 GMT

@SherBer60 wrote:
Yes, it says Active, and yes I'm on AutoPay.

Ok, have you tried what I suggested?

Re: Cannot send nor receive text messages.

totalUser — Fri, 11 Oct 2019 23:14:50 GMT

Is your data working?

Was the money actually applied against your plan or Is it on your balance?

Did you try lost/stolen trick?

Thanks

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:32:07 GMT

So Community Friends, it appears my husband's phone isn't working either. We were in the United States recently. My $60 plan includes US text and calling as well as 2GB of data while roaming. We came back into Canada on Wednesday and have been texting/calling, etc. all until today, which was new cycle for our payment plan. I'm thinking it is something tied into the payment. Payment has been made, but I notice that it says "30 day plan" but then it doesn't have the other line that mentions which the plan is. Does that make sense? I'm a bit nervous about reporting the phone stolen, as I think this is either tied into the US roaming issue or a billing issue. Since we are new customers of Public Mobile, (and yes I've submitted two tickets now), is a moderator someone that actually fix the issue? An employee of Public Mobile?

Re: Cannot send nor receive text messages.

SherBer60 — Fri, 11 Oct 2019 23:33:06 GMT

But my account does still state that it is "Active" and we are both on Autopay. And it appears payment has been processed.

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 23:33:49 GMT

@SherBer60 wrote:
So Community Friends, it appears my husband's phone isn't working either. We were in the United States recently. My $60 plan includes US text and calling as well as 2GB of data while roaming. We came back into Canada on Wednesday and have been texting/calling, etc. all until today, which was new cycle for our payment plan. I'm thinking it is something tied into the payment. Payment has been made, but I notice that it says "30 day plan" but then it doesn't have the other line that mentions which the plan is. Does that make sense? I'm a bit nervous about reporting the phone stolen, as I think this is either tied into the US roaming issue or a billing issue. Since we are new customers of Public Mobile, (and yes I've submitted two tickets now), is a moderator someone that actually fix the issue? An employee of Public Mobile?

Trust me, this will not do anything damaging to your phones or your plans.

Re: Cannot send nor receive text messages.

krazykiwi — Fri, 11 Oct 2019 23:34:53 GMT

The lost/stolen trick resets your account and fixes many issues. You will not lose anything in the process.

Re: Cannot send nor receive text messages.

GR — Fri, 11 Oct 2019 23:36:34 GMT

@SherBer60 a moderator will help you! I submitted a ticket this morning and I got a reply back within 2 hours!