topic Re: data is not working in Get Support

data is not working

Antje — Wed, 05 Jan 2022 12:31:48 GMT

Hi, just changed from Acer Liquid to Asus Zenfone 3. Everything was fine on Acer, but now with the new phone the data does not work anymore. Went through all the procedures with APN settings, but no way.... Any ideas for solving that problem?????

Re: data is not working

Triguy — Fri, 11 Oct 2019 21:07:52 GMT

After you updated the APN settings try rebooting your phone. If that doesn't work then you may need to do a factory reset.

Re: data is not working

geopublic — Fri, 11 Oct 2019 22:47:10 GMT

@Antje If you don't mind post a screenshot of your APN settings from the Zenfone.

Re: data is not working

srlawren — Fri, 11 Oct 2019 22:54:19 GMT

@Antje Asus devices definitely need manual APN configuration, so you went down the right path. It's possible you entered something incorrectly though. That would be my guess.

Re: data is not working

Antje — Fri, 11 Oct 2019 23:28:57 GMT

As you can see all comes in grey and is at least partly already set, so I can't change anything.

Re: data is not working

geopublic — Sat, 12 Oct 2019 00:02:08 GMT

@Antje That is the wrong APN and that's why data is not working. If your Zenfone is running Android 8.1 then you need to add the correct APN via other means. The easiest is to purchase a roam.com sim card from amazon or a Freedom Mobile sim because those cards will allow you to add the correct APN.

Re: data is not working

Antje — Sat, 12 Oct 2019 00:10:45 GMT

It is running Android 8.0.0. Do I need the simcard you suggested for this system as well??

Re: data is not working

Antje — Sat, 12 Oct 2019 00:13:26 GMT

I already did a rebooting. I'm not sure about the factory reset, I found other comment saying that a reset is not working and they got even more trouble afterwards. Sorry...

Re: data is not working

geopublic — Sat, 12 Oct 2019 00:20:03 GMT

@Antje Those cards are needed because they will allow you to enter the correct APN entry. If your phone does not allow you to add a new APN then you will need the card. Check to see if your new phone allows you to add an APN entry.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Sometime on Asus the + does not show it usually located left of the three dots.

Hope this helps.

Re: data is not working

Antje — Sat, 12 Oct 2019 04:11:01 GMT

It works!!!!! I can't believe it!!! After hours of unsuccessful back and forth I'm really happy - Thank you so much!!!!