topic Re: cant make calls or use data in Get Support

cant make calls or use data

tlc902 — Wed, 05 Jan 2022 12:31:46 GMT

I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.

Re: cant make calls or use data

geopublic — Fri, 17 May 2019 14:51:27 GMT

@tlc902 wrote:
I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.

@tlc902 If you call *611 or login into your account is your plan active?

Re: cant make calls or use data

Mglazier — Fri, 17 May 2019 14:51:36 GMT

Same here! on hubby's phone... ported number from Telus, purchased two SIM's thinking it was the SIM... but nothing. no data no service.

Re: cant make calls or use data

NDesai — Fri, 17 May 2019 14:53:27 GMT

@tlc902 Looks like your renewal didn't go through properly. Login to your account and double check the status of your account/plan. Try enabling/disabling the lost/stolen features. It might trigger the renewal.

Re: cant make calls or use data

duffer900 — Fri, 17 May 2019 14:53:42 GMT

@Mglazier wrote:
Same here! on hubby's phone... ported number from Telus, purchased two SIM's thinking it was the SIM... but nothing. no data no service.

Did you get any confirmation that is was completed successfully?

Are you able to test the SIM in another device?

Does the Old Telus SIM still work?

Re: cant make calls or use data

geopublic — Fri, 17 May 2019 14:53:59 GMT

@Mglazier wrote:
Same here! on hubby's phone... ported number from Telus, purchased two SIM's thinking it was the SIM... but nothing. no data no service.

@Mglazier When you say purchased two SIM cards to you mean that you used the change SIM card option?

Re: cant make calls or use data

Anonymous — Fri, 17 May 2019 14:55:35 GMT

@tlc902 wrote:
I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.

Try the Reactivate button up top if you're in suspended status.

Re: cant make calls or use data

Mglazier — Fri, 17 May 2019 14:56:50 GMT

yes, after a day of not being able to use the SIM we ordered online, even after activating it and porting number, setting up auto pay... and still the phone wouldnt work... we called telus to ensure phone was unlocked, they say everything is good on their end and that its Public's Fault... so I went to the PM Kiosk here in town (Walmart) and they cant figure it out either... I purchased another SIM card there to try and see if that worked... went to "Change my SIM" and got a msg stating "SIM was changed sucessfully"... still no service.

Re: cant make calls or use data

geopublic — Fri, 17 May 2019 15:01:04 GMT

@Mglazier wrote:
yes, after a day of not being able to use the SIM we ordered online, even after activating it and porting number, setting up auto pay... and still the phone wouldnt work... we called telus to ensure phone was unlocked, they say everything is good on their end and that its Public's Fault... so I went to the PM Kiosk here in town (Walmart) and they cant figure it out either... I purchased another SIM card there to try and see if that worked... went to "Change my SIM" and got a msg stating "SIM was changed sucessfully"... still no service.

@Mglazier What type of phone is it? Telus and PM use the same network so the phone being locked should not be an issue but you never know. On the notification bar does it show that you are connected to the Public Mobile network?

Re: cant make calls or use data

Anonymous — Fri, 17 May 2019 15:02:54 GMT

@Mglazier wrote:
yes, after a day of not being able to use the SIM we ordered online, even after activating it and porting number, setting up auto pay... and still the phone wouldnt work... we called telus to ensure phone was unlocked, they say everything is good on their end and that its Public's Fault... so I went to the PM Kiosk here in town (Walmart) and they cant figure it out either... I purchased another SIM card there to try and see if that worked... went to "Change my SIM" and got a msg stating "SIM was changed sucessfully"... still no service.

Is your service saying Active? Are the phone numbers shown on the self-serve correct to what you believe? (straw 🙂 )

Can you do anything? Call in/out, text in/out, internet?

Re: cant make calls or use data

Mglazier — Fri, 17 May 2019 15:05:46 GMT

Account status: Active

phone number correct on "my plan and add ons TAB"

i set up autopay, but when logged in this morning it says i owed $30, i paid right away, now its saying "Avalable Funds $40.00"...

Re: cant make calls or use data

Mglazier — Fri, 17 May 2019 15:06:24 GMT

I cannot call in, out, text or anything really... i can text while on wifi with imessage...

i have an iphone 7

Re: cant make calls or use data

Anonymous — Fri, 17 May 2019 15:10:38 GMT

@Mglazier wrote:
I cannot call in, out, text or anything really... i can text while on wifi with imessage...

i have an iphone 7

Maybe post a screen snip of your overview page. Blank out personal info of course.

geopublic wondered if you were seeing Public Mobile somewhere on the top bar. Maybe you're on do not disturb or something.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: cant make calls or use data

duffer900 — Fri, 17 May 2019 15:12:45 GMT

@Mglazier wrote:
I cannot call in, out, text or anything really... i can text while on wifi with imessage...

i have an iphone 7

Maybe try to reset your Network settings on your iPhone.

**Note** you will have to redo your wifi and bluetooth connections afterwards.

Re: cant make calls or use data

tlc902 — Fri, 17 May 2019 15:13:42 GMT

Yes showing active and that the payment was received on the 15th. have turned off and restarted my phone 5 times in hope that would work

Re: cant make calls or use data

geopublic — Fri, 17 May 2019 15:16:01 GMT

@tlc902 wrote:
Yes showing active and that the payment was received on the 15th. have turned off and restarted my phone 5 times in hope that would work

@tlc902 Try the lost/stolen phone trick to see if it resets your account.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: cant make calls or use data

Anonymous — Fri, 17 May 2019 15:16:58 GMT

@tlc902 wrote:
Yes showing active and that the payment was received on the 15th. have turned off and restarted my phone 5 times in hope that would work

As often happens, someone else horned in on your thread 🙂

So did you try the lost/stolen feature mentioned earlier?

ninja'd again 🙂

Re: cant make calls or use data

Mglazier — Fri, 17 May 2019 15:18:55 GMT

Sorry, very new to this type of "help"... ill start a new thread.

Re: cant make calls or use data

tlc902 — Fri, 17 May 2019 15:20:39 GMT

tried and then restarted phone. still not working. when i go to even call my email it says "that I don't have a long distance plan". so confused.

Re: cant make calls or use data

geopublic — Fri, 17 May 2019 15:26:44 GMT

@Mglazier wrote:
I cannot call in, out, text or anything really... i can text while on wifi with imessage...

i have an iphone 7

@Mglazier Try resetting the network on your iPhone. Please note that you will have to renter you WiFi password again after the reset.

Touch Settings.
Scroll to and touch General.
Scroll to and touch Reset.
Touch Reset Network Settings.

The iPhone will reboot. Once it turns on, the default network settings will be restored.