topic Pay in Get Support

Pay

Jesseelee — Wed, 05 Jan 2022 12:31:42 GMT

I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is $20, no idea what’s going on I’ve been using public mobile for a year and this is the first problem I’ve had

Re: Pay

Anonymous — Fri, 17 May 2019 14:26:03 GMT

@Jesseelee wrote:
I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is $20, no idea what’s going on I’ve been using public mobile for a year and this is the first problem I’ve had

What do you mean "still can't call or text"? Was it working before you made these changes? Was it not working and so you made these changes?

Maybe post a screen snip of your overview page. Blank out personal info of course.

Re: Pay

Lieux — Fri, 17 May 2019 14:27:58 GMT

@Jesseelee wrote:
I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is $20, no idea what’s going on I’ve been using public mobile for a year and this is the first problem I’ve had

Is your self-serve account shows ACTIVE on your first page?

Re: Pay

geopublic — Fri, 17 May 2019 15:56:15 GMT

@Jesseelee wrote:
I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is $20, no idea what’s going on I’ve been using public mobile for a year and this is the first problem I’ve had

If your balance is $20.00 then the plan change did not gone through.

Re: Pay

Gregmt — Sat, 18 May 2019 10:00:57 GMT

If you have a credit of$20 in your online account that was not there before, it means the plan change did not go through. Stay the plan change process all over again. Is it works this time, the credit you have in your account of$20 should disappear to pay for the new plan ( provided that $20 is enough to cover your new plan). If $20 is not enough to cover your new plan, you will need to add funds to your account first, then the plan change will take place.

Cheers.

Re: Pay

Jackhyf63 — Sun, 19 May 2019 10:05:39 GMT

@Jesseelee power cycling your phone if you haven't already. Or go into self-serve, and try to activate the LOST phone status for a 5-10 period, then activate the Found status/turn off lost .Next, if that doesn't work,and you need send PM to MOD.