topic Re: paid by vouchers in Get Support

paid by vouchers

roster — Wed, 05 Jan 2022 12:31:41 GMT

paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service

Re: paid by vouchers

will13am — Fri, 17 May 2019 14:17:31 GMT

@roster, please login to your self serve account to make sure the account is in active status. While there, check also payment history to confirm that payment went through for the renewal. If everything checks out correctly, then you need to seek moderator team assistance to see why the service is not working. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: paid by vouchers

geopublic — Fri, 17 May 2019 14:18:18 GMT

@roster wrote:
paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service

@roster Dial 611 or login into you account to make sure your account is active.

Re: paid by vouchers

Lieux — Fri, 17 May 2019 14:18:20 GMT

@roster wrote:
paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service

Hum...not normal...what does your self-serve account shows ACTIVE or suspended or???

Perhaps your voucher isn't IN your account didn't renew your plan...can you see money in your available funds?