topic Re: Unable to SignUp in Get Support

Unable to SignUp

dmitryb — Wed, 05 Jan 2022 12:31:38 GMT

Hi there,

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

Unfortunatelly I cannot complete the process:

Clicking on SetUp will lead to the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

*611 works fine, it's just Self-serve issue.

What should I try? Can moderators help me with creating a ticket?

Re: Unable to SignUp

Dunkman — Fri, 17 May 2019 13:54:50 GMT

@dmitryb

You probably need to private message the moderator. Must be some glitch with your account set up process.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is the thread about creating a self service account:

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

You could also try a different web browser, clearing cache or going incognito mode. Sometimes also the website is finicky.

Re: Unable to SignUp

RossN — Fri, 17 May 2019 13:59:28 GMT

Re: Unable to SignUp

geopublic — Fri, 17 May 2019 14:13:44 GMT

@dmitryb wrote:
Hi there,

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

Unfortunatelly I cannot complete the process:
Clicking on SetUp will lead to the following message:
The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

*611 works fine, it's just Self-serve issue.

What should I try? Can moderators help me with creating a ticket?

@dmitryb Try this to self register your account:

https://selfserve.publicmobile.ca/self-registration/

Re: Unable to SignUp

TheOldVR — Fri, 17 May 2019 14:21:48 GMT

Sounds like something a MOD can help with.... hope things get fixed up soon!

Re: Unable to SignUp

bayen — Wed, 26 Jun 2019 20:37:21 GMT

I'm getting the exact same problem. I need a mod to help me out on this one.

Thanks.

Re: Unable to SignUp

RossN — Wed, 26 Jun 2019 20:41:46 GMT

@bayen Hi is there anything we can do to help first?

Re: Unable to SignUp

bayen — Wed, 26 Jun 2019 20:46:04 GMT

i just need help setting up my account. everytime i enter my number i get the error below:

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

when i click on Forgot Password, i get the error message below:

Sorry, we’re unable to verify your email address.

I just want to setup my account.

Need help.

Thanks.

Re: Unable to SignUp

RossN — Wed, 26 Jun 2019 20:52:03 GMT

@bayen ok so is your phone working properly?

Re: Unable to SignUp

bayen — Wed, 26 Jun 2019 21:25:55 GMT

Yes. Phone is working properly.

Re: Unable to SignUp

GinYVR — Wed, 26 Jun 2019 21:29:17 GMT

@bayen we are all just normal users here like you.. so we have no access to the account mechanisms. I suggest you just contact the Moderators using this link here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 be patient as it might take them a few days to get back to you via the envelope icon on the top right hand corner.

Re: Unable to SignUp

RossN — Wed, 26 Jun 2019 21:31:59 GMT

@bayen people are having alot of issues with their accounts today but you may have luck emptying your cache rebooting your computor and using a browser like chrome in ingognito mode that usually helps if all else fails click here for a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437