topic Re: Promotion: 2nd month free in Get Support

Promotion: 2nd month free

Aleksei — Wed, 05 Jan 2022 12:31:15 GMT

Hi,

I bought a sim-card on Sept 15, 2019, with a $25 plan in London Drugs. I was told then about a promotion that applies to my plan. It should be a second month for free.

But it's not written about it in my self-serv account. Moreover, I have the following notice there:

Payment Due Date (One-Time Payment): Oct 15, 2019
Payment for Next Cycle: $25.00

Could anyone help to find the right person who could fix that?

Kind regards,

Aleksei

Re: Promotion: 2nd month free

cavemantoronto — Fri, 11 Oct 2019 06:42:00 GMT

@Aleksei wrote:

I bought a sim-card on Sept 15, 2019, with a $25 plan in London Drugs. I was told then about a promotion that applies to my plan. It should be a second month for free.

No promotion on September 15 for free month. That was only September 7 and 8.

Re: Promotion: 2nd month free

MoreYummy — Fri, 11 Oct 2019 08:25:53 GMT

@cavemantoronto wrote:
@Aleksei wrote:

I bought a sim-card on Sept 15, 2019, with a $25 plan in London Drugs. I was told then about a promotion that applies to my plan. It should be a second month for free.

No promotion on September 15 for free month. That was only September 7 and 8.

you sure?

Re: Promotion: 2nd month free

DanielleMarie — Fri, 11 Oct 2019 09:17:25 GMT

@MoreYummy wrote:
@cavemantoronto wrote:
No promotion on September 15 for free month. That was only September 7 and 8.
you sure?

cavemantoronto is referring to this promo: https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-next-30-days-of-service-for-0/m-p/421156

Re: Promotion: 2nd month free

will13am — Fri, 11 Oct 2019 11:52:51 GMT

@Aleksei , according to the terms, credit to the account should have been applied within 7 days. If that has not happened, then you need to contact the moderator team to investigate the issue. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Promotion: 2nd month free

srlawren — Fri, 11 Oct 2019 20:19:32 GMT

@Aleksei what does your Available Funds amount show as in your self-serve account?

Re: Promotion: 2nd month free

AE_Collector — Fri, 11 Oct 2019 21:04:33 GMT

@MoreYummy

The plan renewal info you quoted is normal. It is what will be owing and it will use any available funds you have available first before charging your credit card if necessary.