topic Re: US Data 1gb roaming in Get Support

US Data 1gb roaming

Doyle_114 — Wed, 05 Jan 2022 12:31:13 GMT

Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded.

Plz halp!

The issue has been resolved after chatting with the mods. Thanks for the responses!

Re: US Data 1gb roaming

ShawnC13 — Fri, 11 Oct 2019 05:30:10 GMT

@Doyle_114 wrote:
Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded.

Plz halp!

Make sure data roaming is turned on and can you go in and manually select AT&T or T~Mobile as the network? Have you had data with PM before?

Re: US Data 1gb roaming

Dunkman — Fri, 11 Oct 2019 05:30:48 GMT

@Doyle_114

A few things to try:

Make sure the data roaming is turned on.

Toggle airplane mode on, wait a few minutes and then toggle off.

Manually select with AT&T or T mobile or vice versa.

Re: US Data 1gb roaming

hairbag1 — Fri, 11 Oct 2019 05:30:57 GMT

@Doyle_114 wrote:
Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded.

Plz halp!

Ensure roaming is enabled. Cycle phone off / on. Manually select either of T-Mobile or AT&T..whichever works best.

Re: US Data 1gb roaming

computergeek541 — Fri, 11 Oct 2019 05:32:14 GMT

@Doyle_114 wrote:
I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

Re: US Data 1gb roaming

ShawnC13 — Fri, 11 Oct 2019 05:34:54 GMT

@computergeek541 wrote:
@Doyle_114 wrote:
I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.
Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

Good catch @computergeek541 been a long day and didn't pay attention to that part

Re: US Data 1gb roaming

computergeek541 — Fri, 11 Oct 2019 05:36:40 GMT

@ShawnC13 wrote:
@computergeek541 wrote:

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.
Good catch @computergeek541 been a long day and didn't pay attention to that part

We've all done it before.