topic Re: Plan limits in Get Support

Plan limits

pajo — Wed, 05 Jan 2022 12:31:09 GMT

What happens when you exceed the given number of minutes on a Plan? Cutoff? Cutoff with warning (when)? Overage charge (how much)? Likewise for limits on data.

Thanks.

Re: Plan limits

Dunkman — Fri, 11 Oct 2019 05:24:53 GMT

@pajo

No overages with Public Mobile. Once you run out of minutes or data, it just stops working. You will get some warning before hand. I think 75% left and even 90% left.

You could buy talk add on $5 for 500 Cdn minutes (unused portion roll over) or $30 for 1 GB data add on.

Re: Plan limits

cavemantoronto — Fri, 11 Oct 2019 05:24:58 GMT

@pajo wrote:
What happens when you exceed the given number of minutes on a Plan? Cutoff? Cutoff with warning (when)? Overage charge (how much)? Likewise for limits on data.

Thanks.

That part of service stops. Data will have a 75% text message warning.

Re: Plan limits

pajo — Fri, 11 Oct 2019 05:30:27 GMT

Thanks - good to know.

So, if my plan is 100 minutes/month and I buy $5 for 500 Cdn minutes, I could use (for example) 150 minutes/month for 10 months?

Re: Plan limits

Dunkman — Fri, 11 Oct 2019 05:32:54 GMT

@pajo

@pajo wrote:
Thanks - good to know.
So, if my plan is 100 minutes/month and I buy $5 for 500 Cdn minutes, I could use (for example) 150 minutes/month for 10 months?

That is correct. Unused minutes from Talk add on will roll over to next month. Unused minutes from your monthly allotment (ie. 100 minutes) will not roll over.

Re: Plan limits

pajo — Fri, 11 Oct 2019 05:39:36 GMT

@Dunkman wrote:
@pajo
@pajo wrote:
Thanks - good to know.
So, if my plan is 100 minutes/month and I buy $5 for 500 Cdn minutes, I could use (for example) 150 minutes/month for 10 months?
That is correct. Unused minutes from Talk add on will roll over to next month. Unused minutes from your monthly allotment (ie. 100 minutes) will not roll over.

Great - very helpful to know!