topic Re: Need help! in Get Support

Need help!

ChrisM7 — Wed, 05 Jan 2022 12:30:50 GMT

My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

Re: Need help!

geopublic — Thu, 10 Oct 2019 21:47:45 GMT

@ChrisM7 wrote:
My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

@ChrisM7 When you access your mom's selfserve account if there is available data then it will show up on the landing page. If nothing is there it means that the data has been all used up.

Re: Need help!

ChrisM7 — Thu, 10 Oct 2019 21:49:17 GMT

Ok thank you. I will wait until new cycle to see what happens. Appreciated

Re: Need help!

wingin — Thu, 10 Oct 2019 21:54:51 GMT

it shows in the overview - My data & Add-ons section.

Re: Need help!

cavemantoronto — Thu, 10 Oct 2019 22:01:46 GMT

@ChrisM7 wrote:
My mom plan has not have data for a very long time. Can a moderator check to see if my mom plan still has data included. I check to see if she does but I it doesnt show if she used it all up or anything.

Has your mom changed phone recently? Has software been updated? Somtimes, updates have bugs in them. I would check APN and check data is turned on.

Re: Need help!

srlawren — Thu, 10 Oct 2019 22:09:36 GMT

@cavemantoronto wrote:
Has your mom changed phone recently? Has software been updated? Somtimes, updates have bugs in them. I would check APN and check data is turned on.

@cavemantoronto well, yes, this is a possible cause; however, @ChrisM7 indicated they don't see the data on the overview page. This means that it was all used up for his mother's current cycle.

Re: Need help!

cavemantoronto — Fri, 11 Oct 2019 03:52:43 GMT

@srlawren wrote:
@cavemantoronto wrote:
Has your mom changed phone recently? Has software been updated? Somtimes, updates have bugs in them. I would check APN and check data is turned on.
@cavemantoronto well, yes, this is a possible cause; however, @ChrisM7 indicated they don't see the data on the overview page. This means that it was all used up for his mother's current cycle.

I missed it. There could normally be an APN issue but that doesn't make account say no data left so there's no way to test for a setting issue. You're right. It's an account issue.

Re: Need help!

srlawren — Fri, 11 Oct 2019 20:06:44 GMT

@cavemantoronto wrote:
I missed it.

@cavemantoronto happens to the best of us!!!

@ChrisM7 anu updates?