topic Re: Original Call Number Error in Get Support

Original Call Number Error

madden — Wed, 05 Jan 2022 12:30:48 GMT

Anyone who tries to leave me a voicemail gets a OCN error. Can PM manually set up Conditional Call Forwarding for me?

Re: Original Call Number Error

cavemantoronto — Thu, 10 Oct 2019 21:33:00 GMT

@madden wrote:
Anyone who tries to leave me a voicemail gets a OCN error. Can PM manually set up Conditional Call Forwarding for me?

Are you trying to use Youmail?

Re: Original Call Number Error

geopublic — Thu, 10 Oct 2019 21:50:12 GMT

@madden Click here for info on how to setup call forwarding.

Re: Original Call Number Error

madden — Thu, 10 Oct 2019 22:21:35 GMT

Thank you. I already completed the codes and that is how ended up with the OCN error. The carrier needs to manually set up the conditional call forwarding to resolve the issue.

Re: Original Call Number Error

geopublic — Thu, 10 Oct 2019 22:57:27 GMT

@madden

Re: Original Call Number Error

GinYVR — Thu, 10 Oct 2019 23:30:04 GMT

@maddenUnfortunately I don't think Public Mobile supports OCN.

Here is the link that provides more information https://productioncommunity.publicmobile.ca/t5/Public-Lab/OCN-original-called-number-packet-support/idc-p/136031/highlight/true#M5250

Re: Original Call Number Error

madden — Fri, 11 Oct 2019 03:45:51 GMT

The thing is ocn was correctly setup for second line. I believe because the number was ported from TELUS. Point being there is a technical solution on the back end. The question is will PM process it?

Re: Original Call Number Error

madden — Fri, 11 Oct 2019 03:46:33 GMT

Thank you!

Re: Original Call Number Error

madden — Fri, 11 Oct 2019 03:47:57 GMT

That's right. Works perfectly on friend's PM account. So I know there is a back end solution.