topic Re: phone number change in Get Support

phone number change

Chelsea0512 — Wed, 05 Jan 2022 12:30:30 GMT

so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Re: phone number change

hairbag1 — Thu, 10 Oct 2019 17:49:32 GMT

@Chelsea0512 wrote:
so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

Try cycling phone off/on a few times throughout the day. It might take a bit of time for the change to happen successfully.

Re: phone number change

Chelsea0512 — Thu, 10 Oct 2019 17:50:47 GMT

so i dont need to change or go get a new sim card?

Re: phone number change

hairbag1 — Thu, 10 Oct 2019 18:01:09 GMT

No new settings or sim req'd.

If you don't have service shortly...click the ? lower right side of page...type "change my phone number"...and follow the instruction. You may end up having to get moderator assistance and that's how it's initiated...click the thumbs down for direction. Good luck.

Re: phone number change

Chelsea0512 — Thu, 10 Oct 2019 17:59:23 GMT

okay thanks a lot i will be waiting then thanks again.

Re: phone number change

popping — Thu, 10 Oct 2019 18:48:50 GMT

@Chelsea0512

If you don't get your sevice back after restarted your phone, try to add $1 to your account to re-provision your account again.

Re: phone number change

popping — Thu, 10 Oct 2019 18:52:25 GMT

@popping wrote:
@Chelsea0512
If you don't get your sevice back after restarted your phone, try to add $1 to your account to re-provision your account again.

If adding $1 deos not work, try the lost/stolen phone trick.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should create a modertator support ticket using the ?button at the bottom right hand corner of this page. Moderator wait time is up to 2 days.

Re: phone number change

cellphoneuser1 — Thu, 10 Oct 2019 18:52:44 GMT

@Chelsea0512 wrote:
so i change my phone number on the website and then my service just stop working i cant make phone call or send message what should i do?do anybody experience this before thannks

System could have failed to provision new number. This sometimes happens during activation too. Sometimes the restart fixes it. Sometimes lost/stolen or $1 trick is needed or a moderator to fix it.

Re: phone number change

Chelsea0512 — Fri, 11 Oct 2019 02:45:02 GMT

how do i add $1 on my account

Re: phone number change

hairbag1 — Fri, 11 Oct 2019 02:58:35 GMT

Call 611 with your credit card that's on your file. Add $1 then restart phone.

Alternative, is to log into My Account / Make a Payment.

If you're still without service and you've tried all suggestions...click on the ? on lower right side of the page to start process of moderator intervention.

Let us know when you get things up and running again.

Re: phone number change

GinYVR — Fri, 11 Oct 2019 05:10:16 GMT

@Chelsea0512Log into your selfserve account and got under payment and click on One Time Payment

Manage Autopay

Re: phone number change

samyg — Sun, 04 Oct 2020 13:59:52 GMT

What resolved your issue with number change? I have the same problem and even the moderator struggle to make my new number working

Re: phone number change

Jb456 — Sun, 04 Oct 2020 14:02:34 GMT

@samyg no need to write on multiple threads.

You're allowed one number change per 30 days

You posted on another thread that a moderator was working on your issue for serveral hours yesterday.

Either contact that moderator back or open a new ticket for moderators

Or private message at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone number change

samyg — Sun, 04 Oct 2020 14:09:55 GMT

Well would be useful to know how the issue from these threats were resolved

Re: phone number change

Jb456 — Sun, 04 Oct 2020 14:12:10 GMT

@samyg this thread is from October 2019. A year ago. The OP marked a solution as well. Typically the solution is how they resolved the issue.