topic Re: Need help in Get Support

Need help

Lou123 — Wed, 05 Jan 2022 12:30:09 GMT

I have enough funds and cannot reactivate my phone

Re: Need help

Alex888 — Wed, 15 May 2019 11:14:18 GMT

@Lou123 We need more information, how long was it inactive? What have you tried?

Re: Need help

Triguy — Wed, 15 May 2019 11:15:41 GMT

Check your self serve account to find out the status. Did your account expire or inactive after 90 days ? If so you would need to setup a new account.

Re: Need help

Lou123 — Wed, 15 May 2019 11:20:32 GMT

One day it was due yesterday I put funds in today enough money but it didn’t activate

Re: Need help

Triguy — Wed, 15 May 2019 11:23:50 GMT

Do you still have service ? If you have autopay setup, check your credit card active. Usually on the renewal date the status changesback to active.

Re: Need help

Lou123 — Wed, 15 May 2019 11:25:24 GMT

It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate

Re: Need help

Lou123 — Wed, 15 May 2019 11:27:35 GMT

Yes it came out checked my bank acct and funds are in the public mobile acct but didn’t reactivate

Re: Need help

hycm53 — Wed, 15 May 2019 11:45:30 GMT

@Lou123 wrote:
It was due last night put funds in today off my card their is enough sitting in there but it didn’t reactivate

It seems that you didn't set up auto pay, now your account is suspended. You need contact moderator team to reactivate your account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

will13am — Wed, 15 May 2019 12:09:49 GMT

@Lou123, if you have messaged the moderator team and are waiting for a response, please try using the lost phone/found phone toggle workaround. It sometimes helps to unfreeze account related issues. You can also try topping up $1 into the account. I am suggesting these tips as it seems like moderator team response is pretty heavily loaded with work and so it is worthwhile to try a few things while waiting for their assistance.

Re: Need help

Alex888 — Wed, 15 May 2019 12:10:24 GMT

@Lou123 Is your phone working? If it's working then just wait a few more hours, it's normal for accounts to say Expired/Suspended around the renewal date.

If your phone is not working then there was a problem and you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

Dunkman — Wed, 15 May 2019 13:08:30 GMT

@Lou123

As will13am stated above, the lost/stolen trick or manually loading $1 should get your plan working. Moderator wait times are longer than usual recently.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518