topic Re: Payment in Get Support

Payment

Kimberly54 — Wed, 05 Jan 2022 12:30:02 GMT

I was charged twice in April, and now I am asked to pay again. I don't know why??

Re: Payment

Alex888 — Tue, 14 May 2019 23:55:54 GMT

@Kimberly54 There has been problems recently with some accounts, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Someone_here — Tue, 14 May 2019 23:56:11 GMT

Hi @Kimberly54 ,

Sorry that happened...

Have you changed your plan? If you changed your plan and chose "Change now" instead of "chang on next renewal", then you are charged right away.

It could also be an error from the system. Can you post a screenshot of your payment history of the last 2-3 months (don't show your account number (top right) or any other personnal information...), that could help pinpoint what happened 🙂

Re: Payment

Triguy — Tue, 14 May 2019 23:58:53 GMT

Log into your self serve account to check payments. If you still have questions then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437