topic Re: data not working in Get Support

data not working

outlander650 — Wed, 05 Jan 2022 12:29:53 GMT

Re: data not working

GR — Wed, 09 Oct 2019 23:17:08 GMT

@outlander650 what kind of phone? Did you restart your phone?

Did you check your account to make sure you still have data left on your plan?

Re: data not working

hairbag1 — Wed, 09 Oct 2019 23:18:06 GMT

Log into My Account / Data and Add-ons...if you see no mention of data...that means you've used it up for this period. Get a data add-on or wait until next renewal.

Re: data not working

dabr — Wed, 09 Oct 2019 23:19:58 GMT

@outlander650 Is it possible you have used up all the data in your plan. Log into your account and in the overview page, about half way down under My Add-Ons you should be able to see how much data available. If there is no data line then it means you have used it all up and will need to wait for your renewal or purchase one of the data add-ons.

Re: data not working

computergeek541 — Wed, 09 Oct 2019 23:20:51 GMT

@outlander650 Since you have posted your message in Getting Started, I'm going to assume that you're a new custoner. Most times, data not working is the result of incorect APN settings.

Here's a good starting point for those settings: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: data not working

hairbag1 — Wed, 09 Oct 2019 23:26:28 GMT

@computergeek541 wrote:
@outlander650 Since you have posted your message in Getting Started, I'm going to assume that you're a new custoner. Most times, data not working is the result of incorect APN settings.

Here's a good starting point for those settings: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Good eye....I neglected to look at the Topic Section.

Re: data not working

geopublic — Wed, 09 Oct 2019 23:54:56 GMT

@outlander650 If your APN settings are correct and your data is still not working and you have a LG phone try doing a network reset and if that doesn't work a factory reset.