topic Re: Referral credit not showing up in Get Support

Referral credit not showing up

Tallguy11 — Wed, 05 Jan 2022 12:29:48 GMT

I've been getting referral credits for my fiancé's line for a few years and I just checked and I'm not getting it anymore even tho her account is active.. Can a mod look into this for me?

Re: Referral credit not showing up

geopublic — Tue, 14 May 2019 04:30:33 GMT

@Tallguy11 wrote:
I've been getting referral credits for my fiancé's line for a few years and I just checked and I'm not getting it anymore even tho her account is active.. Can a mod look into this for me?

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Re: Referral credit not showing up

Anonymous — Tue, 14 May 2019 04:32:54 GMT

@Tallguy11 wrote:
I've been getting referral credits for my fiancé's line for a few years and I just checked and I'm not getting it anymore even tho her account is active.. Can a mod look into this for me?

Rumour has it that using the lost/stolen feature can drop these referrals. The account is suspended donchaknow. It's uncertain how well the referral comes back on resuming service.

Did you do that in the last while?

Re: Referral credit not showing up

Tallguy11 — Tue, 14 May 2019 04:35:22 GMT

Her line did get suspended for a few hours along with mine the last time our plans renewed due to the credit card expiring.. That was 2 months ago.. All fixed now tho

Re: Referral credit not showing up

Tallguy11 — Tue, 14 May 2019 04:36:21 GMT

Thank you!

Re: Referral credit not showing up

Anonymous — Tue, 14 May 2019 04:37:57 GMT

@Tallguy11 wrote:
Her line did get suspended for a few hours along with mine the last time our plans renewed due to the credit card expiring.. That was 2 months ago.. All fixed now tho

Right. So hopefully the mods can put it back. I'm not sure what the actual policy is. I'll see what I can find.