topic Re: Multiple devices on public mobile dropping calls. in Get Support

Multiple devices on public mobile dropping calls.

ashleyb — Wed, 05 Jan 2022 12:29:37 GMT

We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them.

Re: Multiple devices on public mobile dropping calls.

Lieux — Tue, 14 May 2019 00:15:36 GMT

@ashleyb wrote:
We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them.

Unfortunately there is many people with this problem...reach the moderator here for more help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is usually few hours to 2 days.

Re: Multiple devices on public mobile dropping calls.

Alex888 — Tue, 14 May 2019 00:17:42 GMT

@ashleyb There has been a problem with dropped calls recently. You can contact the moderators about it but I think they are already working on the problem. If you want to contact them you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple devices on public mobile dropping calls.

dmacs — Tue, 14 May 2019 01:02:20 GMT

Where are you located? I'm assuming this is Canada wide, I've been experiencing this issue in Nova Scotia

Re: Multiple devices on public mobile dropping calls.

ash_tinney — Tue, 14 May 2019 01:08:44 GMT

Ontario same issue seems to be better this week but service not as good as when I initially signed up

Re: Multiple devices on public mobile dropping calls.

Luddite — Tue, 14 May 2019 01:30:38 GMT

@ashleyb et al PM thought they had fixed the issue: https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962/highlight/true#M27360

So, best keep reporting the issue to the moderator team.

Re: Multiple devices on public mobile dropping calls.

computergeek541 — Tue, 14 May 2019 01:37:41 GMT

@ashleyb wrote:
We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them.

Unfotuantely, yes, I had a dropped call and I know a couple of other people who did today as well.

Re: Multiple devices on public mobile dropping calls.

chrism — Thu, 16 May 2019 22:12:17 GMT

I switched to Public Mobile last month and have been regularly experiencing dropped calls.

They said the issue was fixed last week but it wasn't fixed, I had a call drop today. I can't deal with this anymore, switching to another company.

Good luck everyone,