topic Re: Sim card from Walmart in Get Support

Sim card from Walmart

hlzhang — Wed, 05 Jan 2022 12:29:36 GMT

Got a sim card from walmart. When I try to activate, it always said 'Invalid SIM'. Any one can help here?

Thanks

Re: Sim card from Walmart

GR — Wed, 09 Oct 2019 17:39:25 GMT

@hlzhang you can clear your cookies and cache and use chrome browser with incognito mode on and try again! If you get that Message again wait an hour and try

Re: Sim card from Walmart

ChuckYeah — Wed, 09 Oct 2019 17:40:34 GMT

It's doubtful a new sim is invalid. Clear your cache and go into incognito mode and try again.

The numbers are very small so be extra careful youre entering it right.

Re: Sim card from Walmart

Luddite — Wed, 09 Oct 2019 18:28:52 GMT

@hlzhang wrote:
Got a sim card from walmart. When I try to activate, it always said 'Invalid SIM'. Any one can help here?

Thanks
HZ

Saadly, there has been the odd instance of a previously activated SIM being sold by Walmart. If the previous suggestions fail, I suggest you return to Walmart and ask for an exchange.

Re: Sim card from Walmart

geopublic — Wed, 09 Oct 2019 18:30:55 GMT

@hlzhang If you got the invalid sim message the first time you tried activating the card then it's possible that the card was previously activated. My recommendation would be to take it back.

Re: Sim card from Walmart

PAULRANG18 — Wed, 09 Oct 2019 19:23:32 GMT

The same thing happened to me. I returned to the Mobile Shop and Sim was removed and inserted again. The Koodo info had to be cleared and then everything was fine. It happens.

Re: Sim card from Walmart

hlzhang — Wed, 09 Oct 2019 21:45:00 GMT

It works after I clean the cache and open an incognito window. Thanks everybody.