topic Re: No service/signal after sim activation in Get Support

No service/signal after sim activation

deep1993 — Wed, 05 Jan 2022 12:29:27 GMT

Hi,

I am using Lyf Wind 2 device with PM SIM card but it's not working. My phone is showing no service, I tried all tricks. Any help would be much appreciated.

Thanks,

Re: No service/signal after sim activation

GR — Wed, 09 Oct 2019 13:16:22 GMT

@deep1993 did you check your phone on willmyphonework.net to see if it's compatible with public mobile? And is it unlocked

Re: No service/signal after sim activation

YVR — Wed, 09 Oct 2019 13:28:51 GMT

If you are unsure about if your phone is compatible, you can also try the sim on a friends phone to see if it is not a problem with your SIM/activation

Did you port a number or activate a new one?

Re: No service/signal after sim activation

Dunkman — Wed, 09 Oct 2019 13:30:00 GMT

@deep1993

Did a quick search on line on the specs on your phone

Operating Frequency: GSM 900/1800/1900 MHz
UMTS WCDMA BAND1 (2100)/ BAND8(900)
LTE-FDD BAND3(1800)/ BAND5(850)
LTE-TDD BAND40(2300)

https://www.mylyf.com/wind-2

Are there 2 Sim card slots? Maybe try the other slot.

It is missing some of the necessary frequencies to work with Public Mobile.

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Maybe try your SIM card in another phone to determine whether it is a hardware issue versus Public mobile issue.

Re: No service/signal after sim activation

PAULRANG18 — Wed, 09 Oct 2019 19:39:20 GMT

Your phone may not be compatiable with PM. Remove Sim and see if it works with another phone you could try from someone else.

Re: No service/signal after sim activation

deep1993 — Wed, 09 Oct 2019 22:14:53 GMT

Yes, sim is working in other devices and I tried in both sim slots but no luck. Phone compatibility on website is saying that 3G does not work and compatible with 4G

Re: No service/signal after sim activation

deep1993 — Wed, 09 Oct 2019 22:15:25 GMT

Yes, sim is working in other devices and I tried in both sim slots but no luck. Phone compatibility on website is saying that 3G does not work and compatible with 4G

Re: No service/signal after sim activation

deep1993 — Wed, 09 Oct 2019 22:16:58 GMT

Phone is unlocked.

Re: No service/signal after sim activation

GR — Wed, 09 Oct 2019 22:21:35 GMT

@deep1993 if phone can't connect to 3g you won't be able to make calls