topic Re: Texts not sending or being received in Get Support

Texts not sending or being received

Bionicle77 — Wed, 05 Jan 2022 12:29:19 GMT

I've just joined public mobile.

My texts to certain people are sending fine, while with other people I can't send or receive anything.

I'm on a Huawei mate SE that I just brought over from bell.

Re: Texts not sending or being received

computergeek541 — Sun, 12 May 2019 19:57:20 GMT

@Bionicle77 wrote:
I've just joined public mobile.

My texts to certain people are sending fine, while with other people I can't send or receive anything.

I'm on a Huawei mate SE that I just brought over from bell.

On some Android-based phones, there is a software bug that causes some outgoing text messages to fail. This can happen after inserting a different carrier's sim card and when having an existing message thread with someone. Sometimes, it is necessary to delete the entire message threadm but please note that you will lose any information contained within those messages if you do that. If this software bug has kicked in, you will then be able to send outgoing text messages to that person.

However, what is curious is not being able to receive incoming text messages from some people. Even if you were affected by that bug that I mentioned earlier, you would have still been able to receive text messages from those people.

By any chance, did you port/transfer your phone number when you came from Bell?

Re: Texts not sending or being received

geopublic — Sun, 12 May 2019 20:04:01 GMT

@Bionicle77 wrote:
I've just joined public mobile.

My texts to certain people are sending fine, while with other people I can't send or receive anything.

I'm on a Huawei mate SE that I just brought over from bell.

@Bionicle77 That is happening because your port from bell has not completed yet. Once the port is 100% complete you will receive a text from PM and everything should start working as should provided you are not on the $15.00 plan. (PM is experiencing some issues with that plan).

Re: Texts not sending or being received

Cheetah24 — Sun, 12 May 2019 20:16:19 GMT

@Bionicle77 : Could you please elaborate more on what you meant by "can't send or recieve". Do you get some kind of error message when you try to send the messages?

Re: Texts not sending or being received

Bionicle77 — Sun, 12 May 2019 20:25:51 GMT

I get no error message in sending, and people trying to send to me also don't get an error message. But in talking to people, they're not receiving my texts, and I'm not receiving theirs.

Could be just related to the process of porting the number, as was mentioned above.

Re: Texts not sending or being received

Bionicle77 — Sun, 12 May 2019 20:27:35 GMT

I did transfer my number from bell.

It seems that for some people I have no trouble sending or receiving, and for others I cannot send or receive

Re: Texts not sending or being received

Bionicle77 — Sun, 12 May 2019 20:28:30 GMT

Thanks, I'll wait and see if I get that text soon.

I'm not on the $15 plan.

Re: Texts not sending or being received

geopublic — Sun, 12 May 2019 20:29:45 GMT

@Bionicle77 wrote:
I did transfer my number from bell.
It seems that for some people I have no trouble sending or receiving, and for others I cannot send or receive

@Bionicle77 Are the people you are able to send/receive texts Public Mobile/Koodo/Telus subscribers?

Re: Texts not sending or being received

Cheetah24 — Sun, 12 May 2019 20:31:04 GMT

@Bionicle77 : Try deleting the thread method as mentioned by @computergeek541 above. If that doesn't work; I would suggest to contact the moderators through a private message. The instructions and the link to do so is given in the link below.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/td-p/56161

Re: Texts not sending or being received

Bionicle77 — Sun, 12 May 2019 20:35:49 GMT

Yes, it seems that the people I am able to send to are Telus customers

Re: Texts not sending or being received

geopublic — Sun, 12 May 2019 20:38:39 GMT

@Bionicle77 wrote:
Yes, it seems that the people I am able to send to are Telus customers

@Bionicle77 Did you receive a text from Pub lic Mobile that the port has been completed? If not, just use your old sim card until it stops working. Once that happens it means the port is complete and you can start using the PM sim.

Hope that helps!

Re: Texts not sending or being received

Bionicle77 — Sun, 12 May 2019 20:47:02 GMT

I haven't received that.

I did get a text about a Sim and activation online form, but couldn't find that form.

Re: Texts not sending or being received

computergeek541 — Sun, 12 May 2019 20:57:45 GMT

@Bionicle77 wrote:
I haven't received that.
I did get a text about a Sim and activation online form, but couldn't find that form.

This means that your number port failed. There is no such form. That text message that Public Mobile sends out contains incorrect instructions. You need to send message through this link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Be sure to provide your Bell account number and the Bell account owner's name.

Re: Texts not sending or being received

geopublic — Sun, 12 May 2019 21:04:03 GMT

@Bionicle77 wrote:
Thanks, I'll wait and see if I get that text soon.

I'm not on the $15 plan.

@Bionicle77 Ports can take up to 5 hours to complete. Just be patient you should be getting that text from PM soon.

Re: Texts not sending or being received

Bionicle77 — Mon, 13 May 2019 18:49:21 GMT

At this point, my bell sim card won't send or receive any texts to people on the telus network, and my public sim card will only send and receive with the telus network.

How long should I expect to wait to hear a response on my message to the moderator team?